Reservations Supervisor - Lead Bookings & Service

Fairfield Inn & Suites; Sabah; On-site; MYR 24,000 - 38,000; Full time

Job summary

Fairfield by Marriott Sabah is seeking a motivated Reservations professional to manage room blocks, group codes, and all reservation requests. You will communicate our service values, review procedures, and ensure accurate billing while assisting guests with special requests.

The role requires 2+ years in reservations or related work and at least 1 year of supervisory experience. A high school diploma is required.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Respond to challenges for accommodating rooming requests.
• Set-up proper billing accounts according to Accounting policies.
• Troubleshoot, resolve, and document guest issues; escalate when needed.
• Assist management in training, scheduling, counseling, and motivating employees; act as role model.

Education

High school diploma or GED

Job description

Fairfield by Marriott Sabah is seeking a motivated Reservations professional to manage room blocks, group codes, and all reservation requests. You will communicate our service values, review procedures, and ensure accurate billing while assisting guests with special requests.

The role requires 2+ years in reservations or related work and at least 1 year of supervisory experience. A high school diploma is required.