Remote Travel Operations & Booking Specialist

ARBA Travel; Putrajaya; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Health allowance

Cost of living allowance

Work-From-Anywhere Days

Domestic or Overseas trip

Access to growth courses

Job summary

ARBA Travel is seeking an Operations and Booking Specialist in Malaysia to manage pre-trip arrangements and reservations with precision. You will prepare travel documents and maintain accurate internal records to support the operations team.

The role emphasizes meticulous process adherence, clear communication, and calm handling of urgent changes to ensure a seamless customer journey.

Qualifications

• Detail-oriented approach to booking workflows and record-keeping.
• Strong communication skills for customers and internal teams.
• Ability to follow procedures and maintain accuracy under pressure.
• Proactive, solution-focused mindset with a customer-first attitude.

Responsibilities

• Reservation Management: Handle full booking workflow with accuracy and timeliness.
• Customer Coordination: Confirm bookings, manage cancellations and special requests.
• System & Record Accuracy: Keep booking systems updated; ensure data is traceable.
• Tour Voucher Preparation: Produce itineraries, inclusions, flight info, reminders.

Skills

Detail-Oriented

Process-Driven

Customer-Centric

Clear Communicator

Calm Under Pressure

Comfortable with Systems

Job description

ARBA Travel is seeking an Operations and Booking Specialist in Malaysia to manage pre-trip arrangements and reservations with precision. You will prepare travel documents and maintain accurate internal records to support the operations team.

The role emphasizes meticulous process adherence, clear communication, and calm handling of urgent changes to ensure a seamless customer journey.