Remote Service Delivery Manager – Global White-Glove Services

Zebra; Penang; Hybride; MYR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Résumé du poste

Zebra in Malaysia is seeking a Service Delivery Manager to oversee the delivery of managed services to our clients, ensuring high levels of customer satisfaction and driving continuous improvement.

You will collaborate with a team of service delivery professionals, including Service Desk Analysts, Incident and Problem Managers, and Service Delivery Coordinators, providing guidance to ensure peak performance. This role offers hybrid/remote options with flexible hours and wellbeing initiatives.

Qualifications

• Oversee delivery of managed services to clients and ensure customer satisfaction.
• Collaborate with service delivery team and internal stakeholders to meet requirements.
• Monitor SLAs and KPIs and drive improvements.

Responsabilités

• Oversee the delivery of managed services to clients and ensure high satisfaction.
• Collaborate with Service Desk Analysts and Incident/Problem Managers to maintain performance.
• Define and implement service delivery strategies and review performance with clients.

Connaissances

Service Delivery

Stakeholder Management

SLA & KPI Tracking

Incident Management

Description du poste

Zebra in Malaysia is seeking a Service Delivery Manager to oversee the delivery of managed services to our clients, ensuring high levels of customer satisfaction and driving continuous improvement.

You will collaborate with a team of service delivery professionals, including Service Desk Analysts, Incident and Problem Managers, and Service Delivery Coordinators, providing guidance to ensure peak performance. This role offers hybrid/remote options with flexible hours and wellbeing initiatives.