Remote Customer Support Agent for Retirement Plans

Meridial; Malaysia; On-site; MYR 23,510 - 33,485; Part time

Job summary

Meridial is looking for a Customer Support Agent for a freelance project based in Malaysia. This remote position will involve supporting clients in managing their retirement plans using AI-driven technology.

Key responsibilities include providing support via phone, email, and chat, assisting with account issues, and utilizing tools like Zendesk. Ideal candidates will have English fluency, customer service experience, and a high school diploma.

This is an entry-level contract with flexibility in hours, requiring availability during US Eastern Time.

Qualifications

• Customer support experience, ideally in technical support or financial services.
• Proficiency in Zendesk and Aircall is preferred.
• Attention to detail and ability to work independently in a remote setting.

Responsibilities

• Provide prompt, accurate support via phone, email, and live chat.
• Assist with account activation and troubleshoot issues.
• Utilize CRM systems for tracking and resolving customer interactions.

Skills

Customer service experience

Fluency in English

Multitasking skills

Technical knowledge

Education

High school diploma or equivalent

Degree in Business, Finance, or IT

Tools

Zendesk

Aircall

Job description

Meridial is looking for a Customer Support Agent for a freelance project based in Malaysia. This remote position will involve supporting clients in managing their retirement plans using AI-driven technology.

Key responsibilities include providing support via phone, email, and chat, assisting with account issues, and utilizing tools like Zendesk. Ideal candidates will have English fluency, customer service experience, and a high school diploma.

This is an entry-level contract with flexibility in hours, requiring availability during US Eastern Time.