Remote APAC X-ray QA Specialist

RTI Group; Malaysia; Remote; MYR 72,000 - 120,000; Full time

Benefits offered by this job

Laptop

Phone

Demo kit

JIRA access

Health insurance

Travel insurance

Travel expenses

Job summary

RTI Group is seeking an Application Support Specialist to act as the technical expert across APAC markets, working from a home base in Malaysia. You will train distributors, resolve complex issues, join field installations, and deliver product demonstrations while coordinating with the Area Sales Manager.

Regular travel will be required across APAC with occasional trips to HQ in Sweden. The role demands a degree in medical physics or engineering, ≥3 years in a related technical role, and strong

Qualifications

• Bachelor’s degree or higher in medical physics, biomedical, electrical or electronic engineering.
• At least 3 years’ experience as a diagnostic imaging medical physicist, X-ray field service engineer or in a comparable technical role.
• Strong knowledge of X-ray physics and X-ray testing and QA.
• Regular hands-on use of non-invasive X-ray test meters (any brand) within the last 3 years, measuring parameters such as kVp, dose, HVL, exposure time and mAs in at least two of R/F, CT, mammography and dental.
• Experience delivering technical training or presentations to engineers, clinical staff or medical physicists.
• Experience supporting internal and external stakeholders in a technical service, support or clinical physics role.
• A proven record of solving technical problems on site and remotely, including from descriptions given by non-native English speakers.
• Business-fluent English, written and spoken.
• Able to lift and carry demo kits of up to 10 kg.

Responsibilities

• Train each distributor to handle installation, acceptance testing, end-user training, and first-line support locally.
• Help distributors resolve issues they can’t solve themselves, escalating to Global Technical Support or Service in Sweden when needed.
• Join distributors on customer installations and acceptance testing, and take the lead where a distributor’s capability is still being built.
• Deliver product demonstrations and join the Area Sales Manager in customer meetings, remote calls and technical follow-up.
• Coach the Area Sales Manager and distributors on the technical side, and support tender responses and technical specifications.
• Prioritise your work together with the Area Sales Manager: this is a commercial support role, not an academic one, and your technical work helps win and protect business.
• Take part in R&D projects with OEMs, developing test procedures and technical documents for field service, R&D and end‑of‑line testing.
• Share field insights and regional training needs with HQ.
• Keep support cases up to date in JIRA, so colleagues can always pick them up.

Skills

Medical physics

X-ray QA

Technical training

Customer support

JIRA

Education

Bachelor's degree in medical physics or engineering

Tools

Piranha

Cobia

Mako

Ocean Next

Job description

RTI Group is seeking an Application Support Specialist to act as the technical expert across APAC markets, working from a home base in Malaysia. You will train distributors, resolve complex issues, join field installations, and deliver product demonstrations while coordinating with the Area Sales Manager.

Regular travel will be required across APAC with occasional trips to HQ in Sweden. The role demands a degree in medical physics or engineering, ≥3 years in a related technical role, and strong