Remittance Specialist – Cash & Customer Care

TML Remittance Center Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 48,000; Full time

Job summary

TML Remittance Center Sdn Bhd, a licensed money services business, seeks a capable team member at its head office in Batu Pahat, Johor. The role involves assisting both local and foreign customers with money transfers, handling cash, and ensuring accurate processing.

You will support daily branch operations and liaise with partners to track transactions, resolve issues, and manage compliant holds until payout or cancellation. This position offers growth within the Finance & Accounts team.

Qualifications

• Experience in bank or remittance counter preferred.
• Attention to detail and accuracy in financial transactions.
• Good customer service and communication skills.

Responsibilities

• Assist customers in sending money overseas and at the counter.
• Handle cash received from customers with accuracy.
• Process transactions and issue receipts via the remittance system.
• Support daily branch opening/closing and transaction clerical tasks.
• Coordinate amendments, cancellations, refunds, and holds to payout.
• Liaise with partners to update status and resolve issues.
• Address customer complaints quickly and close cases.

Skills

Cash handling

Customer service

Transaction processing

Branch operations

Complaint resolution

Compliance awareness

Liaison with partners

Tools

Remittance system

Job description

TML Remittance Center Sdn Bhd, a licensed money services business, seeks a capable team member at its head office in Batu Pahat, Johor. The role involves assisting both local and foreign customers with money transfers, handling cash, and ensuring accurate processing.

You will support daily branch operations and liaise with partners to track transactions, resolve issues, and manage compliant holds until payout or cancellation. This position offers growth within the Finance & Accounts team.