Remittance Operations & Compliance Specialist

OCBC; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

OCBC in Kuala Lumpur, Malaysia seeks an experienced Remittance & Compliance Officer to manage end-to-end remittance processing, ensure regulatory compliance, and monitor SLAs. The role involves coordinating with finance, IT, and customer service, while driving process improvements and audit readiness.

The ideal candidate has a strong background in payment systems, AML controls, and cross-functional collaboration, with the ability to manage multiple priorities under pressure.

Qualifications

• Bachelor’s degree in Banking & Finance, Business Administration, or a related field.
• Strong knowledge of payment systems, remittance workflows, and regulatory compliance requirements.
• Proven experience managing SLAs and driving process improvements.
• Excellent analytical, problem-solving, and decision-making skills.

Responsibilities

• Process and authorize remittance transactions domestically and internationally.
• Oversee end-to-end remittance processing activities for accuracy and timeliness.
• Ensure compliance with policies and regulatory requirements.
• Conduct verification and reconciliation of payment records.
• Maintain knowledge of payment systems and industry best practices.
• Monitor compliance with internal controls and AML policies.
• Collaborate with compliance teams to mitigate risks and implement corrective actions.
• Build relationships with internal stakeholders and external partners.
• Communicate operational status and improvement plans to senior leadership.
• Support SLA adherence and performance reporting to management.
• Act as escalation point for complex customer issues and coordinate resolutions.
• Coordinate with IT and vendors to address system issues and outages.
• Promote automation and workflow improvements to increase efficiency.
• Prepare documentation for internal and external audits and address findings.

Skills

Remittance processing

Compliance & AML

Stakeholder management

SLA management

Customer service

Audit coordination

System monitoring

Education

Bachelor's degree in Banking & Finance/Business Admin

Tools

MS Office

Payment processing software

Job description

OCBC in Kuala Lumpur, Malaysia seeks an experienced Remittance & Compliance Officer to manage end-to-end remittance processing, ensure regulatory compliance, and monitor SLAs. The role involves coordinating with finance, IT, and customer service, while driving process improvements and audit readiness.

The ideal candidate has a strong background in payment systems, AML controls, and cross-functional collaboration, with the ability to manage multiple priorities under pressure.