Relationship Specialist

PINMORE BIOTECH SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 43,000; Full time

Benefits offered by this job

Statutory benefits

Learning & career development

Job summary

PINMORE BIOTECH SDN BHD is seeking a customer service-oriented professional to handle member inquiries, registrations, and account updates in a dynamic environment. The role requires effective Mandarin and English communication, plus proficiency with Microsoft Office and standard computer systems.

You will support members with order processing, product information, and general company updates, while exploring growth opportunities within the Malaysia operation.

Qualifications

• Able to communicate effectively in Mandarin and English.
• Good communication and interpersonal skills, patient, service-oriented and responsible.
• Customer service, administrative support or related work experience.
• Comfortable using Microsoft Office and computer systems.
• Able to work independently and take initiative.
• Familiar with member/distributor servicing, order processing or direct-selling systems.
• Able to communicate in Bahasa Malaysia.

Responsibilities

• Handle daily member enquiries relating to orders, products, payments, deliveries and returns.
• Provide support to members, including membership registration, account information updates and basic system enquiries, and maintain proper follow-up on issues when required.
• Provide general information and updates on company activities, courses and programmes to members.
• Perform other duties assigned by the supervisor, with opportunities to develop additional skills, gain cross-country exposure and explore future career growth.

Skills

Bilingual communication (Mandarin & EN

Customer service

Administrative support

Microsoft Office

Independent working

Bahasa Malaysia communication

Tools

Microsoft Office

Job description

Key responsibilities

Handle daily member enquiries relating to orders, products, payments, deliveries and returns

Provide support to members, including membership registration, account information updates and basic system enquiries, and maintain proper follow-up on issues when required

Provide general information and updates on company activities, courses and programmes to members

Perform other duties assigned by the supervisor, with opportunities to develop additional skills, gain cross-country exposure and explore future career growth

About you

Able to communicate effectively in Mandarin and English

Good communication and interpersonal skills, patient, service-oriented and responsible

Customer service, administrative support or related work experience

Comfortable using Microsoft Office and computer systems

Able to work independently and take initiative

Familiar with member/distributor servicing, order processing or direct-selling systems

Able to communicate in Bahasa Malaysia

Basic salary from RM3,500 and above

• Statutory employment benefits in accordance with Malaysian requirements
• Opportunities for learning and career development as the Malaysia operation grows