Relationship Manager, Strategic Alliance

OCBC Malaysia; Malaysia; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Holistic benefits

Professional development

Equal opportunity

Job summary

OCBC Malaysia invites applications for a Relationship Manager, Strategic Alliance. You will manage relationships with Third Party Service Providers and drive providers to market mortgage products, ensuring service quality, risk management, and efficient processes.

The role emphasizes building strategic partnerships to support organisational goals. Ideal candidates hold a Bachelor’s Degree or Diploma in business fields and have 2–3 years in mortgage sales, business development, or banking.

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, Marketing or a related field.
• 2–3 years’ experience in mortgage sales, business development, relationship management, or banking/financial services.
• Experience with third party service providers is an added advantage.
• Strong communication, negotiation and interpersonal skills.
• Results-oriented with a strong sales and customer service mindset.
• Good analytical and problem-solving skills.
• Knowledge of mortgage products and credit assessment processes preferred.

Responsibilities

• Third Party Relationship Management: primary contact for Third Party Service Providers, building long-term partnerships.
• Performance Monitoring/Management: track loan submissions, approvals, and disbursements and guide agents.
• Conduct Training: train Service Providers' agents on bank policies and guidelines.
• Brief Service Providers on changes, campaigns, or new implementations by Consumer Secured Lending.
• Issue Resolution: escalate and resolve concerns from Service Providers/Agents.
• Collaborate with centralized processing to meet service standards and turnaround times.

Skills

Communication

Negotiation

Interpersonal skills

Sales mindset

Customer service

Analytical thinking

Education

Business/Finance-related degree or diploma

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Relationship Manager, Strategic Alliance

The Relationship Manager is responsible for managing relationship with Third Party Service Providers and driving the service providers to market the bank/s mortgage products.

Relationship Manager Third-Party Service Provider is responsible for overseeing, managing, developing and maintaining strong relationships with external business partners (Service Provider). This role ensures service quality, compliance with contractual obligation, risk management and process efficiency while fostering strategic partnerships that support organisation goal.

Responsibilities

• Third Party Relationship Management: Serve as the primary point of contact for Third Party Service Providers. Build and maintain strong, professional relationship to support collaborative, long term partnership. Source for the potential Third Party Service Providers who is interested to work with the bank.
• Performance Monitoring / Management: Track and monitor submission, approval, acceptance, Letter Instruction issuance status, loan execution and disbursement status for each of the mortgage application submit by Third Party Service Providers and provide consistent status updates to Service Providers. Provide guidance and advice to agents for each of the application required further clarification from the bank.
• Conduct Training: Conduct regular training to Service Providers agents for them to familiar with the bank policy and guidelines.
• Conduct briefing to Service Providers for any changes / new implementation / campaign launch by the Consumer Secured Lending.
• Issue Resolution: Act as an escalation point if any concern from the Service Providers / Agents, ensuring timely and effective resolution.
• Others: Work closely with centralized processing team to ensure adhere to the service standard and turnaround time. Provide feedback from Service Provider / Agents to management (if any).

Who you are

• Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, Marketing or a related field.
• Minimum 2-3 years’ experience in mortgage sales, business development, relationship management, or banking / financial services.
• Experience in managing third party service provider / business partners is ad added advantage.
• Strong communication, negotiation and interpersonal skills.
• Results-oriented with a strong sales and customer service mindset.
• Good analytical wand problem solving skills.
• Knowledge of mortgage products and credit assessment processes is preferred.

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
• Let’s build the bank we need for the future we want.
• Find the best version of yourself in a friendly, supportive team.
• Build lasting value in your community.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• Or simply enjoy a vibrant, future-ready career.
• Your Opportunity Starts Here.