Relationship Manager, Strategic Alliance

OCBC Group; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

OCBC Group in Malaysia seeks a Relationship Manager for Strategic Alliance to manage relationships with third party service providers and drive mortgage-related partnerships. The role focuses on accountability for service quality, risk management, and productive collaborations to support the bank’s mortgage products and growth.

The candidate should have 2–3 years’ mortgage sales or related experience, strong communication and negotiation skills, and a customer-service mindset.

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, Marketing or a related field.
• 2–3 years’ experience in mortgage sales, business development, relationship management, or banking/financial services.
• Strong communication, negotiation and interpersonal skills.
• Results-oriented with a strong sales and customer service mindset.
• Knowledge of mortgage products and credit assessment processes is preferred.

Responsibilities

• Third Party Relationship Management: Serve as the primary point of contact for Third Party Service Providers and build strong, professional relationships to support long-term partnerships.
• Performance Monitoring/Management: Track submission, approval, status, and disbursement for mortgage applications and provide status updates to Service Providers.
• Conduct Training: Train Service Providers’ agents on bank policy and guidelines; brief on changes or campaigns.
• Issue Resolution: Act as escalation point for concerns from Service Providers/Agents and ensure timely resolution.
• Others: Collaborate with centralized processing to meet service standards and turnaround times.

Skills

Relationship management

Communication

Negotiation

Sales mindset

Customer service

Education

Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, Marketing or related field

Job description

## Relationship Manager, Strategic AllianceApplyremote type: Onsitelocations: OCBC Malaysia, Cherastime type: Full timeposted on: Posted Todayjob requisition id: JR00009774# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Relationship Manager, Strategic AllianceThe Relationship Manager is responsible for managing relationship with Third Party Service Providers and driving the service providers to market the bank/s mortgage products.Relationship Manager Third-Party Service Provider is responsible for overseeing, managing, developing and maintaining strong relationships with external business partners (Service Provider). This role ensures service quality, compliance with contractual obligation, risk management and process efficiency while fostering strategic partnerships that support organisation goal.Responsibilities:* Third Party Relationship Management + Serve as the primary point of contact for Third Party Service Providers + Build and maintain strong, professional relationship to support collaborative, long term partnership + Source for the potential Third Party Service Providers who is interested to work with the bank.* Performance Monitoring / Management: + Track and monitor submission, approval, acceptance, Letter Instruction issuance status, loan execution and disbursement status for each of the mortgage application submit by Third Party Service Providers and provide consistent status updates to Service Providers + Provide guidance and advice to agents for each of the application required further clarification from the bank. + Conduct regular performance reviews and escalate issues when necessary* Conduct Training + Conduct regular training to Service Providers agents for them to familiar with the bank policy and guidelines. + Conduct briefing to Service Providers for any changes / new implementation / campaign launch by the Consumer Secured Lending* Issue Resolution: + Act as an escalation point if any concern from the Service Providers / Agents, ensuring timely and effective resolution* Others: + Work closely with centralized processing team to ensure adhere to the service standard and turnaround time + Provide feedback from Service Provider / Agents to management (if any)Who you are* Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, Marketing or a related field.* Minimum 2-3 years’ experience in mortgage sales, business development, relationship management, or banking / financial services.* Experience in managing third party service provider / business partners is ad added advantage* Strong communication, negotiation and interpersonal skills.* Results-oriented with a strong sales and customer service mindset* Good analytical wand problem solving skills* Knowledge of mortgage products and credit assessment processes is preferred.Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# # # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.### Collaboration & Teamwork*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*