Relationship Manager

Rytbank; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Jora Malaysia is seeking a hands-on Business Banking Relationship Manager to join our digital bank in Kuala Lumpur. You will acquire, manage, and grow SME relationships, delivering financial solutions through digital channels while collaborating with cross-functional teams to provide exceptional service.

The role emphasizes independence in a fast-paced, digital-first environment, with a focus on SME needs, customer service excellence, and driving growth through innovative fintech solutions.

Qualifications

• Bachelor’s degree required.
• Strong communication and negotiation skills.
• Ability to work Independently in a fast-paced, digital-first environment.

Responsibilities

• Identify and onboard SME clients through digital channels and referrals.
• Manage a portfolio of SME banking clients with high satisfaction and retention.
• Conduct regular reviews to understand client needs and offer financial solutions.
• Promote the bank’s SME banking products and digital platform.
• Utilize CRM and digital tools to monitor activity and engagement.
• Ensure compliance with regulatory and internal policies; prepare portfolio reports.

Education

Bachelor’s degree in Business, Finance, Economics, or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you ready to be part of a transformative journey in digital banking? Join our vibrant team of visionaries and innovators as we redefine SME banking. Our team thrives on collaboration, innovation, and a shared commitment to excellence. We are passionate about delivering tailored financial solutions to small and medium-sized enterprises (SMEs) through cutting-edge digital platforms. This is your opportunity to shape the future of banking and make a meaningful impact.

About the Role:

We are seeking a dynamic and customer-focused Business Banking Relationship Manager to join our digital bank. In this role, you will be responsible for acquiring, managing, and growing relationships with SMEs, providing financial solutions through digital channels. You will work independently while also collaborating with cross-functional teams to deliver exceptional service and drive SME growth.

Key Responsibilities:

• Identify and onboard new Business Banking clients through digital outreach, referrals, and partnerships.
• Manage a portfolio of Business Banking clients, ensuring high levels of satisfaction and retention.
• Conduct regular reviews to understand client needs and offer appropriate financial solutions.
• Promote the bank’s suite of Business Banking products.
• Utilize CRM and digital banking platforms to monitor client activity and engagement.
• Ensure all client interactions and transactions comply with regulatory and internal policies.
• Prepare regular reports on portfolio performance, client feedback, and market trends.

Qualifications:

• Bachelor’s degree in Business, Finance, Economics, or related field.
• Minimum 1–2 years of experience in financial institutions, Fintech or Digital Banking.
• Strong understanding of SME financial needs and banking products/microfinancing.
• Familiarity with digital banking platforms and fintech solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and in a fast-paced, digital-first environment.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.
• Curiosity for continuous learning and improvement.
• Be part of a forward-thinking digital bank transforming Business Banking.
• Work with cutting-edge technology and innovative financial products.
• Enjoy a flexible, inclusive, and growth-oriented work culture.
• Contribute to the development of reliable systems that delight our Business Banking clients.
• Collaborate with a team of like-minded individuals to deliver exceptional products.