Regional Technical Field Service Manager – Rest of Asia (ROA)

Nordson (Malaysia) Sdn. Bhd.; Bayan Lepas; On-site; MYR 250,000 - 420,000; Full time

Job summary

Nordson Industrial Coating Systems is seeking a Regional Technical Field Service Manager for Rest of Asia, based in Malaysia or other ROA locations. The role leads field service across Korea, Japan, and Southeast Asia, reports to the Regional Director ROA, and drives service excellence, talent development, and alignment with global engineering.

You will mentor Country Field Service Leaders, shape regional strategies, and ensure seamless collaboration with country operations and global HQ.

Qualifications

• Bachelor’s degree in Engineering or Science
• 10+ years of technical field service management experience in high-tech, capital equipment, or electronics/semiconductor sectors
• Strong track record of managing cross-border teams across Asia (Korea, Japan, SEA)
• Excellent leadership, team-building, and communication skills
• Proven ability to collaborate with cross-functional stakeholders and global headquarters
• Willingness to travel regionally across Korea, Japan, and Southeast Asia

Responsibilities

• Directly manage and mentor Country Field Service Leaders across Korea, Japan, and Southeast Asia.
• Develop and implement regional field service strategies aligned with business growth and customer satisfaction.
• Oversee field service execution with Country Managers and address local needs.
• Act as liaison between ROA field operations and factory/global engineering teams.
• Build technical capabilities, streamline SOPs, and develop regional field service talent.

Skills

Leadership

Cross-border teams

Strategic direction

Travel readiness

Education

Bachelor’s degree in Engineering or Science

Job description

Position: Regional Technical Field Service Manager – Rest of Asia (ROA) Location: Malaysia or other ROA Countries | Reports To: Regional Director, Rest of Asia

About the Role Are you an impactful technical service leader passionate about empowering teams, driving operational strategy, and building seamless bridges between local field operations and global engineering? We are seeking a dynamic Regional Technical Field Service Manager to lead our field service organization across the Rest of Asia (Korea, Japan, and Southeast Asia). In this strategic role, you will report directly to the Regional Director for ROA and manage all Country Field Service Leaders, driving service excellence, talent development, and strong alignment across local country operations and global factory support.

Key Responsibilities

• Lead & Empower: Directly manage and mentor Country Field Service Leaders across Korea, Japan, and Southeast Asia, fostering a high-performance team environment.
• Strategic Direction: Develop and implement regional field service strategies aligned with overall business growth and high customer satisfaction standards.
• Country Alignment: Work in close partnership with Country Managers to oversee field service execution and address local operational needs.
• Bridge to Global Engineering: Serve as the strategic liaison connecting ROA field operations with factory technical teams and global support organizations to resolve complex technical challenges and elevate product quality.
• Organizational Growth: Build technical capabilities, streamline standard operating procedures, and develop regional field service talent.

Qualifications

• Bachelor’s degree in Engineering or Science.
• 10+ years of technical field service management experience, preferably in high-tech, capital equipment, or electronics/semiconductor sectors.
• Strong track record of managing cross-border teams across Asia (Korea, Japan, SEA).
• Excellent leadership, team-building, and communication skills.
• Proven ability to collaborate effectively with cross-functional stakeholders and global headquarters.
• Readiness to travel regionally across Korea, Japan, and Southeast Asia.

At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.