Regional Rewards Specialist

ZUS COFFEE; Subang Jaya; On-site; MYR 100,000 - 167,000; Full time

Job summary

ZUS COFFEE in Malaysia is seeking a Regional Rewards Specialist to lead compensation and benefits administration, analytics, and governance across operations. You will collaborate with People & Culture Ops and business stakeholders to ensure market competitiveness and equity.

You will manage salary benchmarking, compensation reviews, benefits programs, and HRIS data quality, delivering insights and improvements for talent attraction, retention, and engagement.

Qualifications

• Bachelor’s degree in HR/Business or related field.
• 3–5 years in compensation, benefits, rewards, or HR operations.
• Experience across FMCG/Retail/Technology/Manufacturing is a plus.
• Experience with salary benchmarking and rewards analysis.
• Strong Excel skills and data-driven mindset.

Responsibilities

• Support salary reviews, incentives, and compensation adjustments.
• Benchmark salaries and conduct market analysis.
• Review compensation recommendations for hires, promotions and transfers.
• Maintain compensation databases and salary structures.
• Administer benefits programs (medical, insurance, wellness, leave).
• Coordinate benefits enrollment and eligibility requirements.
• Prepare compensation and benefits reports, dashboards, and analytics.
• Ensure data accuracy of compensation and benefits in HR systems.
• Support audits and maintain proper documentation for programs.
• Provide timely HR support on compensation and benefits to stakeholders.

Skills

Pivot Tables

VLOOKUP/XLOOKUP

Power Query

Data Analysis

Stakeholder Management

Communication

Analytical Thinking

Confidentiality

Multi-tasking

Business Acumen

Education

Bachelor's Degree

Tools

Darwin Box

Workday

SuccessFactors

Oracle HCM

SAP

Job description

The Regional Rewards Specialist is responsible for supporting the management, administration, analysis, and continuous improvement of rewards programs to ensure market competitiveness, internal equity, operational efficiency, and compliance with company policies and regulatory requirements. The role provides data-driven insights, manages reward-related processes, and partners with People & Culture Ops and business stakeholders to deliver a positive employee experience while supporting the organization's talent attraction, retention, and engagement objectives.

1. Compensation Administration & Analysis

• Support and administer salary review, incentives, and compensation adjustment processes.
• Conduct salary benchmarking and market analysis to ensure competitiveness.
• Review and validate compensation recommendations for hires, promotions, transfers, and internal movements.
• Maintain compensation databases and salary structures to ensure data accuracy and consistency.

2. Benefits Administration

• Administer employee benefits programs, including medical, insurance, wellness, and leave benefits.
• Coordinate benefits enrolment, updates, and employee eligibility requirements.
• Monitor benefits utilization and identify trends for reporting and review.

3. HR Reporting & Analytics

• Prepare and deliver compensation and benefits reports, dashboards, and workforce analytics.
• Analyze compensation trends, salary movements, headcount costs, and benefits data.
• Ensure accurate maintenance of compensation and benefits data within HR systems.

4. Compliance & Governance

• Ensure compensation and benefits practices comply with company policies and statutory requirements.
• Support internal and external audits related to rewards administration.
• Maintain proper documentation and records for compensation and benefits programs.

5. Service Delivery & Stakeholder Support

• Provide timely and accurate support to employees, managers, and HR stakeholders on compensation and benefits matters.
• Ensure service requests and enquiries are resolved within agreed service levels.
• Liaise with benefits providers, insurance brokers, and external consultants on routine administrative matters.
• Support vendor performance monitoring and issue resolution.

7. Process Improvement

• Identify opportunities to improve compensation and benefits processes, reporting efficiency, and data accuracy.
• Assist in implementing automation and continuous improvement initiatives.

8. Policy & Program Support

• Support the communication and implementation of compensation and benefits policies and guidelines.
• Assist in policy reviews and updates to ensure relevance and compliance.

9. Project Support

• Participate in compensation, benefits, HRIS, and rewards-related projects as assigned.
• Support annual compensation exercises, benefits renewals, employee engagement initiatives, and HR transformation efforts.

10. Data Quality Management

• Conduct periodic audits and reviews to ensure data integrity and consistency across HR systems.
• Assist in maintaining compensation and benefits documentation, templates, and process guides.

Qualification and Experience

1. Qualification

• Bachelor's Degree in Human Resources, Business Administration, Finance, Economics, Accounting, or a related field.

2. Experience

• 3 to 5 years of experience in Compensation, Benefits, Recognition, HR Operations, Payroll, or Rewards Administration.
• Experience across multiple industries such as FMCG, Retail, Technology, Manufacturing, Shared Services, or Consumer Goods is preferred.
• Proven experience in salary benchmarking, job evaluation, and rewards analysis.
• Experience supporting regional or multinational organizations is an advantage.
• Exposure in global / regional compensation frameworks, cross-border benefits administration, organizational design, workforce planning, or HR analytics.

3. Skills & Knowledge

• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Power Query, and data analysis.
• Experience with HRIS platforms such as Darwin Box, Workday, SuccessFactors, Oracle HCM, SAP, or similar systems.
• Familiarity with compensation survey providers such as Mercer, WTW, Korn Ferry, Aon, or Radford.
• Well versed with job evaluation methodology.
• Strong analytical and numerical skills with attention to detail.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and critical-thinking abilities.
• High level of confidentiality and professional integrity.
• Ability to manage multiple priorities in a fast-paced environment.
• Business acumen with a data-driven and customer-centric mindset.