Regional Operations Leader - Southeast Asia (Malaysia-Based)

Axios International; Kuala Lumpur; On-site; MYR 300,000 - 600,000; Full time

Job summary

Axios International is seeking a strong, hands-on Regional Operations Lead to guide programmes, people and client relationships across Southeast Asia from Malaysia. Based in Malaysia, the role will initially cover Malaysia, Thailand and the Philippines, with India or other markets potentially added as the regional scope evolves.

This role is not a traditional coordination role; we seek a leader who can create clarity and accountability, develop local managers, and ensure regional teams receive

Qualifications

• Substantial experience in healthcare, pharmaceuticals, patient assistance or patient-access services.
• Proven leadership of teams across multiple countries and complex stakeholder environments.
• Strong senior client-facing capability for difficult discussions and long-term relationships.
• Strong operational track record including programme performance, budgets, resources, risk, quality and compliance.
• Willingness to travel regularly across the assigned region.

Responsibilities

• Provide visible and accessible leadership to country, programme and operational teams across the region.
• Lead complex Patient Assistance Programs and Patient Support Programs, ensuring high-quality, compliant, patient-centred delivery.
• Set priorities, clarify responsibilities, coach managers and build a culture of ownership, collaboration and accountability.
• Act as the senior regional contact for key pharmaceutical clients and stakeholders, building trust and leading the resolution of significant programme or relationship issues.
• Oversee regional performance, capacity, programme revenues, P&L, cost centres, operational risks and improvement actions.
• Identify opportunities to retain, strengthen and expand client relationships and work with Business Excellence and commercial colleagues to shape credible new opportunities.
• Maintain direct exposure to field realities through regular regional travel and engagement with teams, clients, healthcare professionals, institutions and partners.

Skills

Regional leadership

Client relationship management

Healthcare industry experience

Budgeting & P&L

Travel readiness

Job description

Axios International is seeking a strong, hands-on Regional Operations Lead to guide programmes, people and client relationships across Southeast Asia from Malaysia. Based in Malaysia, the role will initially cover Malaysia, Thailand and the Philippines, with India or other markets potentially added as the regional scope evolves.

This role is not a traditional coordination role; we seek a leader who can create clarity and accountability, develop local managers, and ensure regional teams receive