Regional IT Services Coach — Lead Teams & ITIL Excellence

Johnsonville, LLC.; Malaysia; On-site; MYR 120,000 - 160,000; Full time

Benefits offered by this job

Meal subsidy

Medical and dental benefits

Training and development programs

Job summary

PrimaBaguz in Malaysia seeks an experienced IT Coach to lead a regional support team, blending technical depth with strong customer service.

You will manage incidents, drive process improvements, oversee vendor relationships, and mentor team members across Asia while ensuring high service levels.

The role requires leadership, solid networking knowledge, ITIL experience, and the ability to operate in a fast-paced, international environment.

Qualifications

• Experience in information systems operations and support.

Responsibilities

• Ensure incidents and service requests are completed in a timely manner.
• Direct daily operations of the IT team, set priorities and deadlines.
• Manage vendor relationships and ensure value-engineered solutions.
• Lead the asset lifecycle from procurement to disposal.
• Oversee IT coaching across Asia and drive service quality improvements.
• Develop and write processes to improve service delivery and performance.

Skills

Leadership

Customer Service

ITIL knowledge

Networking basics

Communication

Diagnostic skills

Education

Associate's degree in information systems or computer science

Tools

Virtual Machines

AD/Azure/Intune

Job description

PrimaBaguz in Malaysia seeks an experienced IT Coach to lead a regional support team, blending technical depth with strong customer service.

You will manage incidents, drive process improvements, oversee vendor relationships, and mentor team members across Asia while ensuring high service levels.

The role requires leadership, solid networking knowledge, ITIL experience, and the ability to operate in a fast-paced, international environment.