Regional HR Operations Administrator (Third-party Associate)

ByteDance; Kuala Lumpur; On-site; MYR 147,000 - 245,000; Full time

Job summary

ByteDance is seeking a Regional HR Operations Administrator to support day-to-day HR operations across APAC, handling high-volume, standardized HR transactions and ensuring accurate, timely employee lifecycle administration in line with policies and SLAs. The role requires at least one year of HR operations experience, a basic understanding of labour laws, and excellent English communication.

This is a 12-month contract managed by a third-party agency, with assignment to ByteDance but payroll

Qualifications

• At least one year of HR operations experience.
• Basic understanding of labour/compliance laws and HR best practices.
• Basic understanding of the employee lifecycle (onboarding, transfers, leaves, offboarding).
• Demonstrated resilience managing high volumes of requests and delivering accurate outputs.

Responsibilities

• Manage standardized HR lifecycle transactions across APAC in line with SLAs and policies.
• Collaborate with HR team for policy feedback and tier 2 support when needed.
• Drive continuous improvement of lifecycle processes through system enhancements.

Skills

HR operations

Policy knowledge

English communication

High-volume processing

Job description

Responsibilities

The operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We're dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

The Regional HR Operations Administrator supports day-to-day HR operations across multiple countries within the APAC region by handling high-volume, standardized HR transactions. This role focuses on accurate and timely processing of employee lifecycle administration, responding to third-party or former employee enquiries, and ensuring adherence to established HR policies, procedures, and service level standards.

Responsibilities:

• Manage standardized HR lifecycle transactions across APAC countries, ensuring timely execution in line with established service level agreement, company policies and compliance standards.
• Collaborate with HR team for policy/system feedback, improvement suggestion or tier 2 support where necessary.
• Drive continuous improvement of employee lifecycle processes through process optimization and HR system enhancements.
• Contribute to regional and global initiatives aimed at enhancing HR operational efficiency and elevating employee experience.

Qualifications

Minimum Qualifications:

• At least one year of experience of HR operations.
• Basic understanding of labour/compliance laws, cultural nuances and HR best practices.
• Basic understanding of employee lifecycle (including but not limited to onboarding, transfers, leaves of absence, offboarding etc).
• Demonstrate resilience in managing high volumes of employee requests within deadline, and the mentality to deliver the best employee experience.
• Meticulous in ensuring high accuracy of work ouput.
• Highly proficient and excellent communication skills in English.

Preferred Qualifications:

• High level of discretion, confidentiality, and ethics.
• Humility, flexibility, and good interpersonal & customer facing skills are a must to be part of a strong and united team across the APAC region.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy