APAC SSC HR - Operations Lead

CBRE; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

CBRE is seeking an APAC HR SSC Operations Lead to oversee HR service delivery across APAC, driving efficiency, compliance and employee experience across the full lifecycle.

The role requires 10+ years in HR with leadership in SSC or service delivery, strong cross-geography experience, HRIS proficiency (PeopleSoft, Workday, SAP SuccessFactors) and Mandarin and English fluency. You will lead teams, manage budgets and partner with regional leaders.

Qualifications

• 10+ years of HR experience with at least 5 years in a leadership role within an SSC or service delivery environment.
• Experience in a complex, matrixed multinational organization across multiple APAC geographies.
• Strong knowledge of HR operations, compliance, transformation best practices and full employee lifecycle.
• Proficiency in HRIS platforms (PeopleSoft, Workday, SAP SuccessFactors) and case management tools like ServiceNow.
• Demonstrated ability to lead and develop teams, manage budgets, and drive cross-functional initiatives.

Responsibilities

• Lead daily HR SSC operations across APAC, ensuring timely and accurate employee lifecycle processes.
• Drive standardization, automation, and continuous improvement across service delivery.
• Build relationships with People Business Partners, CoEs, leaders, and vendors.
• Act as escalation point for complex service delivery issues and communicate across levels.

Skills

HR leadership

SSC operations

APAC exposure

HRIS: Workday

Mandarin

English

Budget management

Stakeholder mgmt

Data analytics

Audits & compliance

Job description

About The Role

As the APAC HR SSC Operations Lead, you will be instrumental in overseeing the delivery of HR services across the APAC region, ensuring excellence in execution, compliance, and a superior employee experience. This critical leadership role drives operational efficiency, manages risk, and champions continuous improvement within the HR SSC, spanning the full employee lifecycle from contract generation to offboarding.

What You'll Do

• Lead the daily operations, ensuring timely and accurate execution of all employee lifecycle processes.
• Drive standardization, automation, and continuous improvement initiatives, ensuring high performance and data integrity across service delivery.
• Build and nurture strong relationships with People Business Partners, CoEs, business leaders, and external vendors across the region.
• Act as a strategic advisor and primary escalation point for complex service delivery issues, communicating effectively across all organizational levels.
• Ensure rigorous compliance with local labor laws, data privacy regulations, and internal controls, leading audits and risk assessments.
• Partner with the APAC People Services Leadership Team to support HR transformation programs, ensuring operational readiness and smooth adoption within the SSC.
• Manage the HR SSC budget, monitor expenditures, forecast resource needs, and optimize resource allocation and vendor performance.

What You'll Need

• 10+ years of progressive HR experience, with at least 5 years in a leadership role within a shared services (SSC) or service delivery environment.
• Proven experience working in a complex, matrixed multinational organization, specifically across multiple APAC geographies.
• Strong knowledge of HR operations, compliance, transformation best practices, and the full employee lifecycle.
• Proficiency in HRIS platforms (e.g., PeopleSoft, Workday, SAP SuccessFactors) and case management tools like ServiceNow.
• Demonstrated ability to lead and develop teams, manage budgets, and successfully drive cross-functional initiatives.
• Exceptional stakeholder management and influencing skills, capable of building rapport and advising strategically.
• Strong business acumen, with the ability to leverage data to track performance, identify opportunities, and contribute value.
• Proficiency in English and in Mandarin to support APAC and Greater China region.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.