Regional General Manager (Facilities Management)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Randstad Malaysia seeks a seasoned Facilities & Operations Leader to drive growth and profitability across a multi-site portfolio. You will lead the Integrated Facilities Management (Hard & Soft Services), ensuring safe, compliant and high-quality service delivery while steering the team through transformation and performance improvement initiatives.

You will manage vendor partnerships, performance metrics, and client relationships, reporting to the Country Business Unit Director.

Qualifications

• Bachelor’s Degree in Engineering (Mechanical/Electrical), Facilities Management or equivalent.
• 8 to 12 years of progressive Facilities Management experience, multi-site or multi-client portfolio leadership.
• Demonstrated capability in leading, coaching, and retaining high-performing operational and engineering teams.
• Solid background in Integrated Facilities Management, SLA/KPI delivery, vendor management, and QHSE compliance.
• Excellent communication, analytical, and problem-solving skills.

Responsibilities

• Formulate and execute growth strategies aligned with market opportunities and organizational goals.
• Maintain complete P&L accountability, driving revenue targets, budgeting and forecasting.
• Track key operational metrics and deliver data-driven business reviews to executive leadership.
• Oversee end-to-end Integrated Facilities Management (Hard & Soft Services) across sites.
• Champion safety and quality culture with statutory and audit compliance.
• Drive continuous improvement and operational efficiency across all managed site operations.
• Lead and coach a multi-disciplinary team spanning site operations, engineering, and management.
• Drive performance management, succession planning and capability development.
• Serve as strategic partner and senior escalation lead for key client accounts.
• Build enduring client relationships and ensure service delivery meets contractual obligations.
• Drive organic growth via cross-selling and upselling within existing accounts.
• Lead bid submissions, commercial reviews, and strategic presentations with growth teams.
• Manage vendor and procurement strategies to optimize cost and quality.

Skills

Facilities Management

Leadership

Business Unit Leader

Area Manager (Property)

Head of Facility Management

Head of Property Management

Strategic Business Manager

Business Development

Multi-site operations

Education

Bachelor Degree

Tools

CMMS/CAFM systems

Job description

about the company

Your future company is a well-known real estate investment firm with diverse portfolios.

about the job

• Formulate and execute growth strategies aligned with market opportunities and organizational goals.
• Maintain complete P&L accountability, driving revenue targets, budgeting, forecasting, and financial discipline.
• Track key operational metrics and deliver data-driven business reviews to executive leadership.
• Oversee end-to-end Integrated Facilities Management (Hard & Soft Services) to ensure top-tier service delivery.
• Champion a strong safety and quality culture, ensuring full compliance with statutory regulations and audit standards.
• Drive continuous improvement and operational efficiency across all managed site operations.
• Lead, coach, and inspire a multi-disciplinary team spanning site operations, engineering, and management.
• Drive performance management, succession planning, and continuous capability development across the workforce.
• Serve as the principal strategic partner and senior escalation lead for key client accounts.
• Build enduring client relationships, ensuring service delivery meets or exceeds all contractual obligations.
• Drive organic business growth by expanding service offerings, cross-selling, and upselling within existing accounts.
• Lead bid and tender submissions, commercial reviews, and strategic presentations in partnership with commercial growth teams.
• Manage vendor and procurement strategies to optimize cost efficiency without sacrificing quality.
• Report directly to the Country Business Unit Director while remaining accountable to executive leadership and key stakeholders.

skills and experience required

• Bachelor’s Degree in Engineering (Mechanical/Electrical), Facilities Management, or an equivalent combination of relevant education and hands-on experience.
• 8 to 12 years of progressive Facilities Management experience, with a proven track record in multi-site or multi-client portfolio operations and leadership roles.
• Demonstrated capability in leading, coaching, and retaining high-performing operational and engineering teams.
• Solid background in Integrated Facilities Management, SLA/KPI delivery, vendor management, and statutory/QHSE compliance.
• Excellent communication, analytical, and problem-solving skills, with the ability to handle complex and sensitive operational matters effectively.
• Strong leadership drive with a focus on continuous improvement and achieving positive operational and financial outcomes.
• Proficient in Microsoft Office; hands-on familiarity with CMMS or CAFM systems is an added advantage.

culture and benefits

The hiring companies offer great development and internal career advancement opportunities. They have great work environment and value trust, transparency and a constant strive of excellence among their employees.

experience

10 years

skills

Facilities Management, Business Unit Leader , Business Development Manager , Area Manager (Property) , Head of Facility Management , Head of Property Management , Business Unit , Business Development , Strategic Business Manager

qualifications

no additional qualifications required

education

Bachelor Degree