Regional Claims Operations & Data Lead (Hybrid KL)

AXA XL; Kuala Lumpur; Hybrid; MYR 80,000 - 130,000; Full time

Job summary

AXA XL is seeking a Claims Operations Analyst in a hybrid Kuala Lumpur role. You will work with regional and country teams to deliver high-quality claims services across Asia, focusing on resource allocation and operational effectiveness.

You will support senior leadership with accurate reporting and data to guide strategic decisions, while leading transformational projects and developing robust processes and training materials for timely changes.

Qualifications

• Diploma or equivalent qualification in a relevant field.
• Experience in claims or insurance operations is desirable.
• Strong data interpretation and reporting capabilities.
• Proven ability to communicate clearly with different stakeholders.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Collaborate with regional teams to deliver efficient claims service across Asia.
• Support leaders with timely reporting and data for strategic decisions.
• Lead transformational initiatives for business growth and improvements.
• Evaluate processes for efficiency, risk, and quality assurance.
• Develop training materials and communications to enable rapid changes.

Skills

Data analysis

Stakeholder mgmt

Report writing

Excel advanced

Communication

Education

Diploma

Tools

Excel

PowerPoint

Outlook

Job description

AXA XL is seeking a Claims Operations Analyst in a hybrid Kuala Lumpur role. You will work with regional and country teams to deliver high-quality claims services across Asia, focusing on resource allocation and operational effectiveness.

You will support senior leadership with accurate reporting and data to guide strategic decisions, while leading transformational projects and developing robust processes and training materials for timely changes.