Asia Claims Ops Analyst - Drive Reporting & Change

Generali Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

AXA XL in Asia-Pacific seeks an experienced Claims Operations Lead to collaborate with country and regional teams, ensuring efficient resource use and strong reporting to guide strategic decisions. The role focuses on transformational initiatives, process improvements, and maintaining high standards of claims management excellence across the region.

You will report to senior leadership and work closely with finance, underwriting, and regional claims heads to support business expansion and

Qualifications

• Experience in claims operations and service delivery.
• Strong analytical and data interpretation skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Drive superior claims service delivery with regional teams.
• Develop timely, high-quality reporting to guide decisions.
• Lead transformational initiatives for business growth and efficiency.
• Improve operational processes, identify risks, and ensure QA.
• Create robust readiness, comms plans, and training materials.

Skills

Claims management

Data reporting

Stakeholder engagement

Regulatory compliance

Process improvement

Job description

AXA XL in Asia-Pacific seeks an experienced Claims Operations Lead to collaborate with country and regional teams, ensuring efficient resource use and strong reporting to guide strategic decisions. The role focuses on transformational initiatives, process improvements, and maintaining high standards of claims management excellence across the region.

You will report to senior leadership and work closely with finance, underwriting, and regional claims heads to support business expansion and