Recurring Giving & Donor Growth Manager

The National Cancer Society Of Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

National Cancer Society of Malaysia (NCSM) is seeking a Marketing professional to lead recurring fundraising initiatives and donor management. The role focuses on growing sustainable income, reducing donor churn, and ensuring accurate donor data and payment reconciliations.

You will collaborate with Finance and Compliance, maintain SOPs, and uphold the NCSM brand while engaging with diverse donors. Fluency in Bahasa Melayu and English is required in this not‑for‑profit environment.

Qualifications

• Bachelor's degree in marketing, business administration, communications or related field.
• 5 years of experience in marketing.
• Experience in recurring fundraising, subscription-based models, CRM operations.
• Experience in donor database management and payment reconciliation processes.
• Experience working with Finance or compliance functions is preferred.

Responsibilities

• Develop and implement strategies that ensure consistent and sustainable recurring income growth.
• Monitor donor attrition and implement structured retention programmes to reduce churn and inactive donors.
• Oversee the management and reconciliation of auto-debit transactions and recurring payment platforms.
• Ensure donor database accuracy, proper documentation, and data hygiene.
• Collaborate with the Finance Department to ensure accurate and timely monthly reconciliation and reporting.
• Ensure compliance with PDPA requirements and proper maintenance of donor consent and authorisation records.
• Review and update SOPs relating to recurring giving operations.
• Maintain effective working relationships with service providers to ensure operational efficiency.
• Collaborate with team members across departments to ensure sustainability of recurring income streams.
• Represent and uphold the values and brand of NCSM.
• Perform any other duties assigned by Management as and when required.

Skills

Strong communication

Bilingual (Bahasa Melayu & English)

Education

Bachelor's degree in marketing, business administration, communications or related field

Tools

CRM systems

Job description

National Cancer Society of Malaysia (NCSM) is seeking a Marketing professional to lead recurring fundraising initiatives and donor management. The role focuses on growing sustainable income, reducing donor churn, and ensuring accurate donor data and payment reconciliations.

You will collaborate with Finance and Compliance, maintain SOPs, and uphold the NCSM brand while engaging with diverse donors. Fluency in Bahasa Melayu and English is required in this not‑for‑profit environment.