Recruitment Innovation Lead

SEEK; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration package

Hybrid Working

Flexible leave offerings

Smart casual dress code

Job summary

SEEK, a leading global technology company, is seeking a hands-on Recruitment Innovation Specialist to own end-to-end hiring outcomes on complex roles. You will ensure SLAs, maintain process discipline, and drive AI-enabled workflow improvements while mentoring specialists across intake calls, sourcing, and automation.

You will experiment with recruiter processes, document learnings, and share insights with product and growth teams to refine scalable solutions and drive consistent high-quality

Qualifications

• Experience in the employment or recruitment industry.
• Demonstrated high-ownership experience — balancing delivery excellence with process improvement.
• Proven track record of meeting SLAs and compliance standards.
• Comfortable working across multiple systems, with AI-enabled tooling.
• Strong data discipline and ability to design, run and interpret structured experiments.

Responsibilities

• Own end-to-end hiring outcomes for allocated roles — from brief through to placement, meeting defined SLAs at every stage.
• Proactively reach out to hirers and candidates within agreed timeframes, providing timely updates and resolving issues early.
• Follow all process steps with precision — accurate recordkeeping and data hygiene.
• Run structured experiments on recruiter processes and share actionable insights with product and growth teams.
• Lead or co-lead innovation initiatives with product, growth and operations to scale solutions.
• Coach Recruitment Innovation Specialists and support onboarding and skill development.

Skills

Recruitment industry experience

High ownership

SLA/compliance experience

Data discipline

AI-enabled tooling familiarity

Job description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Job Description

About the role

Reporting to the Senior Recruitment Innovation Manager, you will join SEEK's Commercial Growth – Adjacent Revenue team within the Pay-Per-Hire business. You are a delivery-first operator: you own end-to-end hiring outcomes on complex, high-impact roles, meet clear SLAs for hirer and candidate communication, and follow process with the discipline needed to make our experiments trustworthy. On top of delivering great results, you will act as an innovation engine — stress-testing AI tools, running structured experiments on recruiter process flows and feeding structured insights back to product and growth teams for further refinement, automation or improvement. As the go-to person in your pod, you will mentor and coach Recruitment Innovation Specialists, lifting capability across intake calls, sourcing strategies and AI-enabled workflows. This is a hands-on individual contributor role (no direct reports) with high ownership and clear KPIs across delivery quality, process compliance and SLA adherence.

Key responsibilities

• Own end-to-end hiring outcomes for allocated roles — from brief through to placement, meeting defined SLAs at every stage
• Proactively reach out to hirers and candidates within agreed timeframes, providing timely updates and resolving issues early to maintain a consistent, high-quality experience
• Follow all process steps with precision — accurate recordkeeping, disciplined test-and-control compliance and clean data are non-negotiable KPIs that make our experiments reliable
• Run structured experiments on recruiter process flows — document what you try, capture what you learn and share clear, actionable insights with product and growth teams for further refinement or automation
• Lead or co-lead innovation initiatives in collaboration with product, growth and operations, helping distinguish good ideas from scalable solutions
• Coach and mentor Recruitment Innovation Specialists, supporting onboarding, skill development and adoption of new tools and workflows
• Contribute to scalable playbooks by documenting best practices, refining standard operating procedures and helping others navigate change

Qualifications

The successful candidate will have:

• Experience in the employment or recruitment industry
• Demonstrated high-ownership experience — balancing delivery excellence with continuous process improvement
• Proven track record of meeting SLAs and compliance standards in a fast-paced, customer-facing environment
• Comfortable working across multiple systems and workflows, with willingness to learn and use AI-enabled and automated tooling
• Strong data discipline — keeps records clean, follows process carefully and can help design, run and interpret structured experiments

Additional Information

Perks and Benefits

• Attractive remuneration package
• Hybrid Working
• Flexible leave offerings
• Smart casual dress code every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific supportor adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

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