Recreation Manager — Guest Experience & Wellness

Hilton; Kuah; On-site; MYR 70,000 - 110,000; Full time

Job summary

Hilton is seeking an Assistant Recreation Manager to oversee the day-to-day operations of the hotel’s recreational facilities, including pools, fitness centers, sports areas, and children’s activities. You will lead the recreation team, design engaging programs, promote wellness, and ensure guest safety to deliver memorable experiences.

The role requires leadership and strong communication, with a focus on guest service, wellness trends, and the ability to work flexible hours including weekends

Qualifications

• Previous experience in recreation management, hospitality, or a similar role, preferably within a hotel or resort setting.
• Proven leadership and team management skills.
• Strong organizational and communication skills, with the ability to plan and execute recreational activities for diverse guest groups.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• A passion for guest service and recreation, with a strong understanding of wellness and leisure trends.
• Applicant must posses legal and valid working rights in Malaysia.

Responsibilities

• Oversee daily recreation operations: Manage all aspects of day-to-day recreation services, including guest experience, food and beverage offerings, marketing, merchandising, reservations, systems, budgeting, and reporting.
• Lead engaging programs and activities: Oversee the coordination and promotion of all recreation offerings, including pool and water activities, tennis tournaments, children’s programs, and special events.
• Enhance guest service delivery: Monitor service quality and guest satisfaction trends, proactively addressing concerns and identifying opportunities for improvement.
• Inspire and develop the team: Train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build an engaged and high-performing team.
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

Skills

Leadership

Team management

Organizational skills

Communication skills

English proficiency

Flexible hours

Guest service

Wellness knowledge

Job description

Hilton is seeking an Assistant Recreation Manager to oversee the day-to-day operations of the hotel’s recreational facilities, including pools, fitness centers, sports areas, and children’s activities. You will lead the recreation team, design engaging programs, promote wellness, and ensure guest safety to deliver memorable experiences.

The role requires leadership and strong communication, with a focus on guest service, wellness trends, and the ability to work flexible hours including weekends