Recovery Team Leader, IKEA Batu Kawan

IKEA; Batu Kawan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading home furnishing retailer in Batu Kawan is looking for a dedicated individual to support operations in the Recovery area. You will ensure safety, quality, and compliance while collaborating across functions. Ideal candidates should possess knowledge in store operations and an understanding of product quality, alongside strong interpersonal skills. The role may require weekend and holiday shifts.

Qualifications

• Knowledge in store operation, product range, and supply chain.
• Understanding of how product quality affects the IKEA Brand.
• Experience in a fast-paced environment.
• Strong drive to prevent product flow issues.
• Excellent networking and communication skills.
• Willingness to work weekends and public holidays.

Responsibilities

• Ensure the Recovery area complies with safety principles.
• Collaborate across functions for optimal Recovery processes.
• Block products with potential quality problems.
• Promote a strong IKEA culture and diversity.
• Analyze and communicate quality performance metrics.
• Secure compliance with Rules and SOPs.

Skills

Knowledge in store operation

Understanding of product quality

Experience in fast-paced environments

Strong interpersonal skills

Job description

Overview

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my.

Job Description

• Support that the As-Is area lives up to the As-Is principles and the commercial part of the Functional Review for Recovery and Quality.
• Co-operate across functions to ensure everyone understands and contributes to the Recovery process with focus on prevention, optimize revenue and sustainability.
• Ensure that the Recovery area is a safe and secure environment to shop and work in.
• Block and report products that have potential quality problems by issuing and creating store quality reports (SQRs) in CASY. Provide the store with customer and co-worker feedback on reported potential quality issues.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and secure diversity is valued, to ensure our store is regarded as a great place to work.
• Work proactively with my colleagues to optimize all Recovery operations in the store, contributing to the achievement of the Store and Recovery goals within profit & loss.
• Actively analyse and communicate Quality KPI performance in the store; prioritise and initiate actions to improve performance as well as the store competence.
• Secure compliance to Rules and SOPs in my area and contribute actively by participating in the iCheck/weCheck process.
• Promote a “safety first” culture where my colleagues raise and discuss concerns and a solution.

Qualifications

• Having knowledge in store operation, product/range and supply chain.
• An understanding of how product quality and safety issues affects the IKEA Brand.
• Experience of working in a fast-paced environment.
• Strong drive to prevent unhappy product flow and able to optimize revenue on the unhappy flow.
• Excellent networking, interpersonal and communication skills.
• Willing to work on weekend, shift hours and Public holidays.

Additional Information

Please apply by 30 September 2025.