RECEPTIONIST and ADMIN

MSL Swimming Academy; Selangor; On-site; MYR 16,000 - 19,000; Part time

Job summary

MSL Swimming Academy in Selangor is seeking a friendly part-time receptionist and admin staff to handle front-desk duties, member sign-ups, payments, and schedule coordination for a busy swim centre. You will greet families, manage tours, assist with lesson check-ins, and ensure smooth daily operations, with emphasis on kindness and efficient service.

The role also covers database management, basic marketing tasks, and coordinating with coaches to ensure timely lessons.

Qualifications

• Mandarin language proficiency is preferred; English and Bahasa Indonesia acceptable.

Responsibilities

• Welcome visitors to the centre and manage front desk operations.
• Coordinate tours for new customers and answer questions.
• Ensure coaches are ready and on time for each lesson.
• Greet swimmers and families and assist during lessons.
• Oversee daily maintenance and track tasks.
• Manage signing up and database records for members and renewals.
• Handle payments from members and schedule replacement classes if needed.
• Respond to customer needs with empathy and professionalism.
• Manage social media platforms and promotional activities.

Skills

Customer service

Organization

Communication

Problem solving

Mandarin (preferred)

Tools

Database management

Social media management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Purpose:

The role of an MSL receptionist and admin staff is to manage the operations of the swim centre and ensure a smooth and positive experience for parents and children who engage with the centre - from initial contact to leaving the centre after their lesson.

Personal characteristics:

An effectiveMSL receptionist and admin staffshould display the following characteristics:

• Warm and welcoming
• Helpful and positive
• Proactive at solving problems
• Have strong organisational skills

Responsibilities

The role ofMSL receptionist and admin staffwill be accountable for the following four areas:

• Welcome all visitors to the centre
• Offer tours to new customers and answer any questions
• Ensure coaches are there on time and ready for each lesson
• Welcome each swimmer and family when they come for their lessons
• Ensure daily maintenance schedule is actioned
• Self complete some tasks
• Manage contractor where needed
• Manage stock and equipment - Replenish where needed

Management of the Academy database

• Assign new members and appropriate class
• Ensure the sign up form is completed for all members
• Use this form to ensure that the member database is up to date and accurate
• Manage monthly renewal process to ensure each month sign up is complete
• Ensure payment is timely from all members.
• Schedule replacement classes at an appropriate time where needed

Customer Service

• Response to customer needs to ensure they have a positive experience
• Manage all new customers to give them a smooth sign up process
• Give reminders and communication where appropriate
• Manage any disputes with kindness and empathy

Marketing and Media management

• Manage the Social Media Platforms
• Take relevant media content and advertise and promote accordingly
• Manage paid advertising promotions where needed
• Share marketing on various group platforms

Job Types: Part Time

Job Types: Part-time, Contract

Opportunities for promotion

Job Types: Part-time, Contract

Opportunities for promotion

Language:

bahasa,english,mandarin (Preferred). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.