Retail Training Leader - Elevate Customer Experience

Love, Bonito; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Benefits offered by this job

Corporate insurance (Dental)

Discretionary bonus

Staff discounts

Pantry stocked

Job summary

Love, Bonito is seeking a Retail Trainer to elevate the capabilities of our retail teams across Kuala Lumpur. You will partner with Store Leaders, Retail Operations and the Global Training team to equip teams with product knowledge, styling expertise and customer service skills to drive business results.

You’ll deliver onboarding, product launches and live coaching on shop floor execution, ensuring programmes reflect our brand values and customer experience standards.

Qualifications

• You should be an engaging communicator with storytelling skills and strong facilitation ability.
• Minimum 3–5 years of experience in retail, preferably fashion/lifestyle or customer-centric industries.
• At least 2 years of experience in training, coaching, learning & development or retail leadership.
• Experience facilitating classroom, virtual and in-store learning programmes.
• Strong presentation, facilitation and communication skills for diverse audiences.
• Experience developing, adapting or improving training materials is an advantage.
• Able to travel regularly within the assigned market to support retail stores.

Responsibilities

• Facilitate onboarding, product knowledge, customer service and selling skills training for retail teams.
• Deliver new arrivals product launch training and key business initiatives for campaigns.
• Conduct engaging learning sessions using role plays, styling workshops, case studies and in-store activities.
• Ensure training programmes reflect Love, Bonito’s brand values and customer experience standards.
• Conduct regular store visits to reinforce training and provide actionable feedback.
• Identify capability gaps and partner with store and area managers to create coaching plans.
• Analyse feedback and store performance to identify learning opportunities and measure impact.
• Support regional learning strategies and new initiatives with the Global Training team.
• Maintain training calendars, records and localize materials for the market.

Skills

Facilitation

Coaching

Communication

Presentation skills

Storytelling

Stakeholder management

Shop floor coaching

Team collaboration

Job description

Love, Bonito is seeking a Retail Trainer to elevate the capabilities of our retail teams across Kuala Lumpur. You will partner with Store Leaders, Retail Operations and the Global Training team to equip teams with product knowledge, styling expertise and customer service skills to drive business results.

You’ll deliver onboarding, product launches and live coaching on shop floor execution, ensuring programmes reflect our brand values and customer experience standards.