Quality Team Lead

JACOBS DOUWE EGBERTS; Plentong; On-site; MYR 67,000 - 134,000; Full time

Job summary

JDE Peet’s in Malaysia is seeking a Quality System Compliance specialist to uphold certifications (QMS, FSSC, GMP, HACCP, Halal, Kosher, USFDA) and coordinate external audits.

You will work with QA, Operations, R&D, Procurement and Regulatory teams to ensure ongoing certification, CAPA closure, and alignment with food safety standards, enabling continuous improvement across the plant.

Qualifications

• Bachelor’s degree in Food Technology, Microbiology or Chemistry.
• 5+ years in manufacturing quality/compliance.
• Strong knowledge of ISO/FSSC 22000, IFS, HACCP, GMP, Halal, USFDA.
• Excellent cross-functional communication and documentation skills.

Responsibilities

• Coordinate external certification audits and ensure CAPA closure.
• Maintain and update all valid certifications (QMS, FSSC, GMP, HACCP, Halal, Kosher, USFDA).
• Support HACCP reviews and hazard analyses.
• Monitor audit findings and ensure timely corrective actions across departments.
• Prepare documentation for audits and maintain files.
• Collaborate with QA, Operations, R&D, Regulatory to ensure ongoing compliance.

Skills

Quality Management

Regulatory Compliance

Auditing

Documentation

Cross-functional Collaboration

Education

Bachelor’s degree in Food Technology or Microbiology or Chemistry

Job description

JDE Peet’s*- now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets.

Guided by our ‘Reignite the Amazing’strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons, which includesSuper,Moccona, Old Town.In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees.

It’s amazing what can happen over a cup of coffee. AtJACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

Discover more about our journey to deliver a coffee for every cup and a brand for every heart atwww.jdepeets.com

Job Description

1. Quality System Compliance

• Maintain and update all valid certifications QMS, FSSC, GMP, HACCP, Halal (JAKIM/JAINJ & BPJPH), Kosher, SNI, USFDA, and other applicable certifications.
• Monitor certificate validity dates and ensure timely renewals and submissions.
• Act as the primary contact with certification bodies and external regulatory agencies.
• Ensure certification scope is aligned with business activities and products.
• Support registration of new products/materials with certification bodies.
• Work closely with QA, QE, Operations, Procurement, R&D, and Regulatory teams to ensure compliance with certification requirements.
• Provide certification status updates to management.
• Support new project/product initiatives with required certification documentation.
• Initiation of latest version of MOC to mitigate the changes impacting Quality and Food Safety.

2. Internal & External Audit Support

• Coordinate and represent the plant during external certification and surveillance audits.
• Monitor, track, and ensure timely closure of audit findings and CAPA across all departments.

3. HACCP Program Support

• Coordinating HACCP reviews aligned with certification body requirements and updated as part of certification maintenance.
• Provide support on HACCP studies, hazard analysis and verification activities to maintain certification compliance.

4. Certification & Compliance Coordination

• Coordinate the audit program (planning, scheduling, execution, and follow-up) to ensure readiness for external certification audits.
• Monitor the progress of CAPA related to internal and external audits, ensuring timely closure.
• Provide support cross-department teams during internal and external audits.

5. Audit & Documentation

• Prepare documentation for external certification audits and surveillance audits.
• Maintain accurate and up-to-date certification files, records, and reports.
• Coordinate with internal teams to collect required documentation for certification purposes.
• Track and follow up CAPA (Corrective & Preventive Actions) related to certification findings.
• Assist in developing and updating policies, SOPs, and work instructions linked to certification standards.

6. Quality Culture & Operational Engagement

• Attend MOS Pillar meetings; contribute to robustness implementation and checks and RCA effectiveness.
• Activate the Quality Pillar within MOS, driving engagement and alignment with global requirements.
• Participate continuous improvement initiatives to enhance product quality, reduce non-conformities, and improve RFT performance.
• Drive horizontal expansion of improvement ideas across production lines and embed them into standards
• Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture engagement and ongoing improvements Verify implementation of actions including lessons learned from other manufacturing plants.
• Drive horizontal expansion of improvement ideas in the plant across lines and embed in OPLs or standards.
• Deliver induction/refresher training for new joiners, contractors, and shop floor associates.
• Share food safety topics and awareness programs to build competency.
• Monitor AOP, OPEX, and CAPEX within the Quality team.
• Ensure strict financial discipline to prevent overspending and maintain compliance with organizational requirements.
• Assume responsibilities as assigned by management and contribute to organizational ad hoc tasks when required.
• Identify and drive opportunities for improvement in quality systems and training programs.
• Facilitate competence development of Quality Technicians and team members through coaching and knowledge transfer.
• Engage and collaborate effectively with internal and external stakeholders on quality and compliance matters.

9. Quality Oversight & Authority

• Communicate effectively with internal and external stakeholders on quality and compliance matters.
• Contribute to organizational ad hoc tasks related to quality improvement and compliance.
• Exercise authority to stop the production line when food safety or quality issues arise.

Qualifications

Are you bursting with fresh ideas and a hunger for learning? We want you!

Here’s what we’re looking for:

• Academic Program:University Degree (Bachelors) or higher in Food Technology,
  Microbiology, Chemistry
• Experienced:5+ years' experience in Manufacturing environment
• Skillset:Knowledge of quality and food safety standards and practices (ISO/ FSSC 22000, IFS, HACCP, GMP).
• Knowledge in statistical applications Ability to problem solve with high accuracy and decision quality
• Personal traits: You have a structured approach, a driven and energetic personality, excellent communication and people skills, and the ability to work both in a team and independently.

Additional Information

Are you ready toUnleash Your Possibilitywithin JDE Peet's?

Would you like to join at a Coffee & Tea company that values your future success and prioritizes your passion for positive change?

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.