Quality Technician

JACOBS DOUWE EGBERTS; Masai; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Passionate and innovative work culture

Sports perks

Free coffee and tea

Job summary

A leading coffee and tea company seeks a Quality Management professional in Masai, Malaysia. This role involves overseeing incoming material inspections, maintaining quality documentation, and ensuring compliance with standards. Candidates should have a Diploma or Degree in Food Technology and 2–3 years of experience in quality assurance within manufacturing. The position requires strong analytical skills and the ability to conduct audits and inspections, ensuring product quality and safety standards are met.

Qualifications

• Minimum 2–3 years working experience in quality assurance or quality control within a manufacturing or production environment.
• Structured approach and excellent communication skills are essential.
• Familiarity with ISO standards and quality systems.

Responsibilities

• Perform sampling and analysis of all incoming materials to ensure specifications compliance.
• Maintain accurate documentation for quality control records and audits.
• Conduct warehouse inspections for GMP compliance and cleanliness.
• Support calibration, testing, and documentation activities.
• Participate in cross-functional quality projects and investigations.

Skills

Familiarity with ISO standards

Root cause analysis

Problem-solving techniques

Documentation of quality issues

Statistical process control (SPC)

Quality audits

Communication

Education

Diploma or Degree in Food Technology

Relevant vocational experience

Job description

Quality Management Masai Full-time Malaysia

Job Description

RESPONSIBILITIES / KEY ACTIVITIES:

Incoming Material Inspection & Testing

• Perform sampling, analysis including sensory, and verification of all incoming commodity, raw and packaging materials to ensure conformance with specifications.
• Perform block and release activities in SAP for incoming materials.
• Perform entry data and analysis the incoming materials into Power BI.
• Conduct incoming inspections, including attaching raw material sampling stickers to sampled materials as per the defined sampling plan and AQL requirements.
• Perform sampling, analysis and verification to the new materials and highlight any non-conformance.
• Arrange and manage retention samples for all incoming materials for traceability and shelf‑life reference.
• Report and update any non‑conforming materials detected during inspection immediately to relevant personnel and attach block or reject stickers as required.
• Conduct additional testing for shelf‑life extension of materials when required.
• Assist in block and release of incoming materials in physical stocks.
• Participate in sensory evaluations with R&D for product development when necessary.
• Ensure allergen stickers are properly attached to allergen raw materials before materials are sent to production.

Documentation & Reporting

• Maintain accurate documentation for all incoming materials, including sampling records and test results.
• Verify and compile Quality Control Records for traceability and audit readiness.
• Record test results promptly and ensure entries are complete, accurate, and compliant with internal and regulatory standards.
• Attend daily OPS Quality meetings and provide updates on incoming status, inspection findings and non‑conformance trends.
• Support documentation updates (e.g., Work Instructions, SOPs) as assigned by the Quality Engineer/Analyst.

Equipment & Calibration Management

• Operate, maintain, and calibrate laboratory equipment to ensure testing accuracy.
• Perform and maintain in‑house calibration for inspection and laboratory equipment and support external vendor calibration when required.
• Monitor equipment performance, report malfunctions or out‑of‑tolerance conditions, and initiate corrective actions.
• Maintain calibration records for internal verification and audit purposes.
• Keeps measurement equipment operating by following operating instructions.
• Participate in Proficiency test organized by Internal Quality team.

Compliance & GMP

• Conduct warehouse inspections to verify cleanliness, GMP practices, pest control effectiveness, and compliance with company standards.
• Ensure all incoming inspections and storage practices comply.
• Participate in internal/external audits when required by providing records and demonstrating inspection procedures.
• Conduct routine GMP and sanitation checks; raise feedback on potential risks.

Laboratory Housekeeping & 5S

• Conduct 5S activities and housekeeping in the quality laboratory to maintain a clean, safe, and audit‑ready environment.
• Ensure consumables are in sufficient stock and properly stored.

Cross‑Functional Support

• Assist Quality Analyst/Engineer in investigations, projects, or other assigned tasks.
• Provide support in quality‑related administrative tasks, including preparation of supplier performance data and reports.
• Assist in audit preparation and provide required records.

Food Safety & Quality Culture

• Promote FSQ activities (campaigns, awareness sessions, workshops) to strengthen plant culture.
• Support activities to enhance food safety and quality awareness.

Other Responsibilities

• Participate in and conduct PVP as per the established schedule and highlight if there is any comment from the other stakeholder.
• Be a backup for quality technician when manpower is insufficient or during absence, ensuring continuity of quality checks and verifications.
• Perform any other duties that may be assigned from time to time by Superior and Management
• Sharing job knowledge with each other team member.
• Quality personnel will assume the responsibility as per scope assign.
• Quality personnel are to support organizational ad hoc tasks as necessary.
• Quality personnel have the authority to stop the line when there is food safety and quality issue when necessary

Qualifications

Are you bursting with fresh ideas and a hunger for learning? We want you!

Here's what we're looking for:

• Academic Program: Diploma or Degree in Food Technology, Food Science, Chemistry, Engineering or relevant vocational experience;
• Experienced:Minimum 2–3 years working experience in quality assurance or quality control within a manufacturing or production environment.
• Skillset:
• Familiarity with ISO standards (e.g., ISO 9001) and quality systems.
• Understanding of root cause analysis, problem‑solving techniques, and continuous improvement tools (e.g., 5S, Kaizen).
• Experience in reporting and documentation of quality issues.
• Basic knowledge of statistical process control (SPC) and quality audits.
• Personal traits: You have a structured approach, a driven and energetic personality, excellent communication and people skills, and the ability to work both in a team and independently.

Additional Information

Are you ready to Unleash Your Possibility within JDE Peet's?

Here's how to apply:

• Upload your resume (in English) using our LinkedIn or career site application form
• After applying, we'll reach out within three weeks to let you know what's next.
• During the application process, you'll be asked to do an online assessment and at least one interview at our Johor office.

Would you like to join at a Coffee & Tea company that values your future success and prioritizes your passion for positive change?

Here’s why you should apply:

• Passionate, energetic & innovative work culture
• Exciting allowances to perk up your day
• Sports perks to keep you energized
• The best coffee and tea served all day in our office – or be your own Barista!

Company Description

Who we are?

JDE Peet’s is the world's leading pure‑play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

What’s it like to work at JDE Peet’s?

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea. We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea.