Quality Manager

Allied Advantage; Alor Merah; On-site; MYR 90,000 - 150,000; Full time

Job summary

Allied Advantage is seeking a Quality Assurance/Control leader to oversee the company's CSR, QMS (IATF 16949) and EMS (ISO 14001). You will act as Management Representative, ensuring products meet customer and statutory requirements as well as internal standards.

You will coordinate audits, investigate complaints, and drive CAPAs while mentoring the Quality team and managing incoming/outgoing quality. Mandarin skills are preferred. Based in Malaysia, on-site role with leadership responsibilities.

Qualifications

• Diploma or Bachelor's Degree in Engineering, Manufacturing Engineering, Quality management, Manufacturing or related field.
• Minimum 5 years of experience in Quality Assurance/Control or manufacturing industry.
• At least 2 years of supervisory or leadership experience.
• Experience managing IATF 16949 and ISO 14001, Quality and Environmental Management System.
• Experience handling customer complaints and incoming/outgoing quality management.
• Strong knowledge of quality management system and quality assurance processes.
• Familiar with quality tools and methodologies such as 8D, Root Cause Analysis, 5 Core Tools.
• Strong leadership and team management skills.
• Excellent communication and customer handling abilities.
• Candidate who can speak and write Mandarin is preferred.

Responsibilities

• Lead and maintain the Company's CSR, Quality Management System (IATF 16949) and Environmental Management System (ISO14001).
• Act as the Management Representative for quality and environmental systems.
• Ensure products/services meet customer specs, statutory requirements, and internal standards.
• Coordinate internal and external audits and ensure timely closure of findings.
• Handle customer complaints, conduct root cause analysis, implement corrective actions.
• Lead investigations into quality issues, non-conformances and CAPA.
• Mentor and develop the Quality team to meet objectives.
• Oversee Outgoing Quality Control before shipment.
• Monitor incoming inspection activities and maintain related records.

Skills

Leadership

Quality Assurance

Quality Control

Customer handling

Analytical skills

Problem solving

Communication

Mandarin ability

IATF 16949 knowledge

5 Core Tools

Root Cause Analysis

8D

Education

Diploma/Bachelor in Engineering or related field

Job description

Key responsibilities

Lead and maintain the Company's CSR (customer specific requirement), Quality Management System (IATF 16949) and Environmental Management System (ISO14001)

Act as the Company's Management Representative/System representative for all quality and environmental management systems

Ensure all products and services consistently meet customer specifications, statutory requirements, and internal quality standards

Establish, implement, review and continuously improve quality policies, procedures, standards and work instruction

Coordinate internal and external audits, certification audits and customer audits, ensuring timely closure of audits findings

Handle customer complaints professionally, conduct root cause analysis and implement effective corrective actions

Lead investigations into quality issues, customer complaints, non-conformances and corrective and preventive actions

Lead, mentor and develop the Quality team to achieve departmental objectives

Oversee the Outgoing Quality Control to ensure products meet customer specifications and quality requirements before shipment

Monitor incoming inspection activities, maintain related documents, report and records

About you

Diploma or Bachelor's Degree in Engineering, Manufacturing Engineering, Quality management, Manufacturing or related field

Minimum 5 years of experience in Quality Assurance or Quality Control or manufacturing industry

At least 2 years of supervisory or leadership experience

Experience managing IATF 16949 and ISO 14001, Quality and Environmental Management System

Experience in handling customer complaints and incoming/outgoing quality management is required

Strong knowledge of quality management system and quality assurance processes

Familiar with quality tools and methodologies such as 8D, Root Cause Analysis, 5 Core Tools

Strong leadership and team management skills

Excellent communication and customer handling abilities

Good analytical and problem-solving skills

Candidate who can speak and write Mandarine is prefered