Quality Engineer: Root Cause, CAPA & CI Leader

Agensi Pekerjaan GMRecruitment Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

Agensi Pekerjaan GMRecruitment Sdn Bhd is seeking a hands-on Quality Engineer with a strong manufacturing background to drive product quality and customer satisfaction.

You will handle complaints, perform FA, lead CAPA, monitor yields, and contribute to NPI validation while collaborating with Production, Process, and Supplier Quality teams to ensure compliance with ISO 9001 / IATF 16949.

Qualifications

• Bachelor’s degree in engineering or related field.
• Hands-on experience in customer complaint handling, FA, CAPA, and quality improvement initiatives.
• Familiar with ISO 9001 / IATF 16949 standards and audit requirements.
• Proficient with quality tools such as 8D, FMEA, Control Plans, and SPC.

Responsibilities

• Manage customer complaints and product quality issues, ensuring timely and effective resolution.
• Perform product failure analysis (FA) and identify root causes.
• Lead quality investigations and drive corrective and preventive actions (CAPA).
• Monitor product yield performance and implement continuous improvement initiatives.
• Analyze quality data using tools such as SPC, 8D, and FMEA.
• Support quality validation activities for New Product Introduction (NPI).
• Participate in customer and certification audits, ensuring compliance with applicable standards.
• Collaborate with Production, Process, and Supplier Quality teams to resolve quality-related issues.

Skills

Analytical thinking

Problem-solving

Communication skills

Independent working

Education

Bachelor’s Degree in Engineering

Tools

SPC

8D

FMEA

Control Plans

Job description

Agensi Pekerjaan GMRecruitment Sdn Bhd is seeking a hands-on Quality Engineer with a strong manufacturing background to drive product quality and customer satisfaction.

You will handle complaints, perform FA, lead CAPA, monitor yields, and contribute to NPI validation while collaborating with Production, Process, and Supplier Quality teams to ensure compliance with ISO 9001 / IATF 16949.