Fraud & Risk QA Specialist - Case Quality & SOP Advisor

Hytech; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hytech is hiring a Quality Assurance Specialist to review fraud and payment-related investigations, ensuring accuracy and SOP compliance. The role collaborates with Risk Operations, Product, and Data teams to raise alert quality and strengthen QA standards.

The ideal candidate has at least 2 years in fraud or risk operations and is comfortable working with case management tools, Excel/Sheets, and basic SQL.

Qualifications

• Minimum 2 years’ experience in fraud/financial crime investigations or risk operations.
• Experience reviewing alerts or cases in QA/QC or senior reviewer roles preferred.
• Strong analytical skills with ability to read logs, timelines, and linkages.
• Fluent English and Mandarin for cross-team collaboration.

Responsibilities

• Perform structured QA reviews on alerts and investigations across trading and payments.
• Ensure decisions and documentation align with SOPs and are well evidenced.
• Provide feedback to investigators and participate in calibration sessions.
• Track QA results and cooperate with Risk/Product teams on improvements.

Skills

Fraud investigations

Transaction monitoring

Risk operations

QA/QC experience

Analytical thinking

English & Mandarin

Tools

Excel/Sheets

SQL (plus)

Case management tools

Job description

Hytech is hiring a Quality Assurance Specialist to review fraud and payment-related investigations, ensuring accuracy and SOP compliance. The role collaborates with Risk Operations, Product, and Data teams to raise alert quality and strengthen QA standards.

The ideal candidate has at least 2 years in fraud or risk operations and is comfortable working with case management tools, Excel/Sheets, and basic SQL.