Fraud & Risk QA Specialist: Elevate Investigations

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a Quality Assurance Specialist to review fraud, risk, and payment investigations, ensuring accuracy and adherence to SOPs. You will assess investigation quality and provide actionable feedback.

Work with Risk Operations, Product, and Data teams to improve processes, strengthen QA standards, and help raise alert quality and risk detection.

Qualifications

• 2+ years in fraud, financial crime investigations, or risk operations.
• Experience reviewing alerts or cases; QA/QC or senior reviewer preferred.
• Strong analytical and pattern-recognition skills.
• Excellent written and spoken English.
• Familiar with case management tools and basic data tools (Excel/Sheets; SQL is a plus).

Responsibilities

• Perform QA reviews on alerts and investigations across payments.
• Verify decisions and reasoning are supported by evidence and SOPs.
• Check workflow and decision trees are followed.
• Identify skipped steps and document gaps clearly.
• Provide feedback to investigators and leads.
• Track QA results and report trends.
• Collaborate with Risk, Product, and Data teams.
• Contribute to playbooks, examples, and FAQs.

Skills

Fraud investigations

Financial crime

Transaction monitoring

QA/QC

Analytical thinking

English fluency

Data tools (Excel/Sheets)

SQL (basic)

Tools

Excel/Sheets

Dashboards

Case management tools

Job description

Hytech Consulting Management Sdn Bhd is seeking a Quality Assurance Specialist to review fraud, risk, and payment investigations, ensuring accuracy and adherence to SOPs. You will assess investigation quality and provide actionable feedback.

Work with Risk Operations, Product, and Data teams to improve processes, strengthen QA standards, and help raise alert quality and risk detection.