Quality Assurance Executive (opens in new tab)

Nestlé S.A.; Teluk Panglima Garang; On-site; MYR 54,000 - 78,000; Full time

Job summary

Nestlé Malaysia is seeking a Quality Assurance Executive to lead quality control across IMS processes for imports and exports. You will monitor performance, drive internal controls, and partner with factory teams to uphold quality standards.

The role requires a Bachelor’s in Food Science and 2+ years in food manufacturing, with strong English communication and leadership abilities to guide a cross-functional team toward consistent quality results.

Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of experience in food manufacturing or a related area.
• Good command of English and communication skills.

Responsibilities

• Implement quality elements in IMS processes for import/export of goods.
• Build quality competency among operators and loading staff involved in IMS activities.
• Investigate IMS-related complaints and identify root causes with preventive actions.
• Coordinate with factories to improve damage stock handling and reduce defects.
• Collaborate with documentation teams to ensure timely signing of COA and export documents.

Skills

Quality assurance

English proficiency

Leadership

Team communication

Education

Bachelor’s Degree in Food Science

Job description

Permanent – Full Time

Bachelor’s Degree in Food Science and any other relevant background

2+ years of experience and above in Food Manufacturing

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At ourvery core, we are a human environment – passionate people driven by the purpose of enhancing thequality of life and contributing to a healthier future. A Nestle career empowers you to make animpact locally and globally, as you are provided with the opportunity to make a mark and stand out,as long as you seek it. With Nestle, you are enabled and encouraged to grow not only asprofessionals, but also as people.

As a Quality Assurance Executive, you will bring permanent decision support to the Division headand to the managers of all key business functions. You will monitor, communicate and challengethe performance of the business and ensure proper internal control on all major & critical businessprocesses.

A day in the life of...

• Implement quality elements in the process of Inter Market Supply on import of finished goods and export of semi-finished and finished goods into and from Nestle Malaysia either at NDC/CFW and 3rd party warehouses.
• Build quality competency on all operation and loading staff who play a role in IMS activities (this include Nestle employees, 3rd party service providers and container liners).
• Manage and coordinate all IMS related complaints effectively (such as the use of IMS complaint forum) include investigation, possible root causes identification and implementation of preventive actions by the relevant stake holders.
• Manage all IMS complaints effectively to ensure closure of complaints on agreed turn - around - time (TAT).
• Work closely and actively with factories on damage stocks improvement related dented, torn and other defects noted on arrival of stocks at IMS warehouse.
• Participate actively in WOR with relevant stake holders to discuss and share on IMS related issues or topics.
• Work closely with Post Documentation Team to ensure timely signature on Certificate of Analysis and other technical documents required for export shipments.
• Participates in all IMS product brief to ensure all quality elements are included as part of product briefs to be complied by exporting markets.
• Actively participate in transportation trials related to shipments on new products to ensure all quality aspects are considered before proceed to commercial shipments and trial reports are shared with all relevant stake holders.

What Will Make You Successful,

• Some factory manufacturing experience related to quality or supply chain qualityexperience.
• Reasonably good command of English
• Good leadership to lead a team of multiple discipline team to achieve a common goal
• Able to communicate with all level of staff
• Able to conduct training to all level of staff
• Have a good mindset and understanding on preventive mode to avoid recurrenceproblem/issue
• Good warehouse practices