Quality Assurance Executive (opens in new tab)

Nestlé S.A.; Chembong; On-site; MYR 48,000 - 70,000; Full time

Job summary

Nestlé Malaysia is hiring a Quality Assurance Executive to provide permanent decision support to the Division head and key managers. The role will monitor performance, ensure internal controls, and drive quality across IMS activities for imports and exports.

You will build quality competency among operation staff, manage IMS complaints, and coordinate with factories to improve stock quality and compliance. A strong emphasis on training and leadership is essential.

Qualifications

• Bachelor’s Degree in Food Science and any other relevant background.
• 2+ years of experience in Food Manufacturing.

Responsibilities

• Implement quality elements in IMS for import/export of finished and semi-finished goods into and from Nestlé Malaysia.
• Build quality competency among operation and loading staff, including 3rd party providers.
• Coordinate and manage IMS-related complaints, including investigation and preventive actions.
• Ensure closure of IMS complaints within target turnaround times.
• Collaborate with factories on damage stocks and defect management on arrival at IMS warehouse.
• Participate in WOR discussions regarding IMS issues with stakeholders.
• Coordinate with Post Documentation Team for timely signatures on COA and export documents.
• Ensure inclusion of quality elements in IMS product briefs for exporting markets.
• Participate in transportation trials to consider quality aspects before shipments.

Skills

English proficiency

Leadership

Communication

Training staff

Preventive mindset

Warehouse practices

Education

Bachelor’s Degree in Food Science

Job description

Permanent – Full Time

Bachelor’s Degree in Food Science and any other relevant background

2+ years of experience and above in Food Manufacturing

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At ourvery core, we are a human environment – passionate people driven by the purpose of enhancing thequality of life and contributing to a healthier future. A Nestle career empowers you to make animpact locally and globally, as you are provided with the opportunity to make a mark and stand out,as long as you seek it. With Nestle, you are enabled and encouraged to grow not only asprofessionals, but also as people.

As a Quality Assurance Executive, you will bring permanent decision support to the Division headand to the managers of all key business functions. You will monitor, communicate and challengethe performance of the business and ensure proper internal control on all major & critical businessprocesses.

A day in the life of...

• Implement quality elements in the process of Inter Market Supply on import of finished goods and export of semi-finished and finished goods into and from Nestle Malaysia either at NDC/CFW and 3rd party warehouses.
• Build quality competency on all operation and loading staff who play a role in IMS activities (this include Nestle employees, 3rd party service providers and container liners).
• Manage and coordinate all IMS related complaints effectively (such as the use of IMS complaint forum) include investigation, possible root causes identification and implementation of preventive actions by the relevant stake holders.
• Manage all IMS complaints effectively to ensure closure of complaints on agreed turn - around - time (TAT).
• Work closely and actively with factories on damage stocks improvement related dented, torn and other defects noted on arrival of stocks at IMS warehouse.
• Participate actively in WOR with relevant stake holders to discuss and share on IMS related issues or topics.
• Work closely with Post Documentation Team to ensure timely signature on Certificate of Analysis and other technical documents required for export shipments.
• Participates in all IMS product brief to ensure all quality elements are included as part of product briefs to be complied by exporting markets.
• Actively participate in transportation trials related to shipments on new products to ensure all quality aspects are considered before proceed to commercial shipments and trial reports are shared with all relevant stake holders.

What Will Make You Successful,

• Some factory manufacturing experience related to quality or supply chain qualityexperience.
• Reasonably good command of English
• Good leadership to lead a team of multiple discipline team to achieve a common goal
• Able to communicate with all level of staff
• Able to conduct training to all level of staff
• Have a good mindset and understanding on preventive mode to avoid recurrenceproblem/issue
• Good warehouse practices