Quality Assurance & Audit Executive

Loob Holding Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Loob Holding Sdn Bhd is seeking a QA Auditor to conduct regular QA audits across Tealive/Bask Bear Coffee outlets in West Malaysia, ensuring food safety, hygiene, quality and operational compliance. You will deliver feedback to outlet teams and collaborate with Operations to implement corrective actions.

The role involves performing quality inspections of incoming and outgoing products to ensure HACCP compliance, supporting tracking and reporting, investigating complaints with root cause

Qualifications

• Minimum two years of experience in a related field.
• Willing to travel for work.
• F&B experience is an added advantage.

Responsibilities

• Conduct regular QA audits across Tealive/Bask Bear Coffee outlets to assess food safety, hygiene, quality and operational compliance.
• Deliver clear feedback and improvement recommendations to outlet teams and collaborate with Operations to implement corrective actions.
• Perform quality inspections and testing for incoming and outgoing products to ensure compliance with HACCP standards and internal specifications.
• Support operations and quality teams in tracking, documenting, and reporting quality performance.
• Investigate product complaints and food quality issues, ensuring proper root cause analysis, documentation, and timely closure.
• Maintain and update complaint, non-conformance, and inspection procedures, including corrective and preventive action records.
• Provide training and guidance to other departments on systems, policies, procedures, and quality standards.
• Monitor risk management activities and analyze recurring issues for escalation to management and product development.

Skills

HACCP knowledge

Quality assurance

Analytical thinking

Problem solving

Communication (English/Malay)

Education

Food technology / Nutrition / Dietetics degree

Job description

Conduct regular QA audits across Tealive/Bask Bear Coffee outlets in West Malaysia to assess food safety, hygiene, quality and operational compliance.

Deliver clear feedback and improvement recommendations to outlet teams and collaborate with Operations to implement corrective actions.

Perform quality inspections and testing for incoming and outgoing products to ensure compliance with HACCP standards and internal specifications.

Support operations and quality teams in tracking, documenting, and reporting quality performance

Investigate product complaints and food quality issues, ensuring proper root cause analysis, documentation, and timely closure.

Maintain and update complaint, non-conformance, and inspection procedures, including corrective and preventive action records.

Provide training and guidance to other

departments on systems, policies, procedures, and quality standards.

Monitor risk management activities and analyze recurring issues for escalation to management and product development.

Qualifications:

Candidate must possess at least Professional Certificate, Diploma/Advance/Higher/Graduate Diploma, Bachelor’s degree/ Post Graduate Diploma/Professional Degree in Food Technology/Nutrition/Dietetics, or equivalent

Requirements:

Minimum two (2) years of working experience in the related field is required for this position

Must be open to travelling for work

Experienced in F&B is an added advantage

Skills & Knowledge:

Fluent in English and Malay (spoken & written)

Knowledge of HACCP, quality assurance terminology, methods, and tools

Analytical, problem-solving, and decision-making skills

Demonstrated knowledge of testing best practices, version control practices and defect management practice

We are a group of forward-thinking, passionate Food & Beverage entrepreneurs with knowledge and expertise in F&B industry. We never settled with the achieved milestone and constantly challenge our status quo; bold to make change through creativity and innovation to connect people and future through eating and drinking culture!

Head Office is based at Kota Damansara, nationwide branches.

We are a group of forward-thinking, passionate Food & Beverage entrepreneurs with knowledge and expertise in F&B industry. We never settled with the achieved milestone and constantly challenge our status quo; bold to make change through creativity and innovation to connect people and future through eating and drinking culture!

Head Office is based at Kota Damansara, nationwide branches.