Quality Associate

Anite; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Keysight in Penang, Malaysia, seeks a supply chain/analytics professional to bridge operations and customer success. You will resolve customer escalations, protect delivery commitments, and turn data into actionable insights to pre-empt risk and safeguard shipments.

The role emphasizes crafting dashboards for real-time visibility, supporting strategic customer engagement and business growth with proactive risk reporting.

Qualifications

• Degree holder with strong problem-solving skills.
• Experience in supply chain and manufacturing processes.
• Experience in data analytics and providing insights/recommendations.
• Ability to create dashboards for real-time visibility and decision-making.
• Python coding ability will be an added advantage.

Responsibilities

• Acts as the bridge between operations, supply chain, quality, and field teams to resolve customer-impacting issues and protect delivery commitments.
• Converts delivery, quality, and supply chain data into actionable insights to identify risks early and drive timely decisions.
• Consolidates quality, delivery, and supply chain insights into clear narratives and action plans to support business growth.

Skills

Data analytics

Python

Dashboard creation

Problem solving

Supply chain knowledge

Education

Bachelor's degree in relevant field

Tools

Python

Excel

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Customer Escalation Resolution & Order Protection - Quality and Delivery

  Acts as the key bridge between operations, supply chain, quality, and field teams to resolve customer-impacting delivery or quality escalations, protect shipment commitments, and prevent lost order opportunities.

• Analytics-Driven Action & Risk Prevention

  Converts delivery, quality, and supply chain data into actionable insights to identify risks early, drive timely decisions, and prevent recurring issues from impacting customers.

• Strategic Customer Engagement & Business Growth Enablement

  This role strengthens strategic customer engagement by consolidating quality, delivery, and supply chain insights into clear narratives and action plans. By pro-actively providing credible data, structured recovery plans, and proactive risk visibility, the role helps build customer confidence and supports business growth.

Qualifications

• Degree holder, creative and resourceful in problem solving.
• Experienced in supply chain and manufacturing processes
• Experienced in data analytics and insights/actions recommendation.
• Ability to create dashboards for real-time visibility and ease of decision-making.
• Ability to code using python, etc. will be an added advantage.

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