Quality Analyst (Korea Speaking) - Penang

Teleperformance; George Town; On-site; MYR 35,000 - 55,000; Full time

Job summary

Teleperformance is seeking a QA professional in George Town, Penang. The role requires a Bachelor’s degree or equivalent, at least 1 year of experience in a technical or call center environment, and proficiency in both English and Korean. Responsibilities include constructing analytical reports, monitoring performance, and identifying training needs. Candidates must be able to work on rotational shifts and preferably start immediately after EP approval.

Qualifications

• Candidates should have a Bachelor’s degree or equivalent diploma.
• Minimum 1 year of experience as QA in a technical or call center environment.
• Proficient in English and Korean, both written and spoken.

Responsibilities

• Construct searches and reports for automated analysis.
• Make recommendations to solve critical business problems.
• Deliver accurate analysis and reports aligned with project objectives.
• Conduct evaluations to identify areas of improvement.
• Monitor and analyze trainees’ performance.

Skills

Proficiency in English

Proficiency in Korean

Ability to work on rotational shifts

Analytical skills

Education

Bachelor’s degree or equivalent diploma

Job description

Qualifications

Main Requirements:

• Bachelor’s degreeorequivalent diplomain any discipline
• Candidate must be able to work on rotational shift
• Minimum 1 years’ experienceas QA in technical/call center
• Must be proficiency inEnglish & Korean in terms of written, reading and speaking
• Able tostart work immediately after EP approved is preferred

Responsibilities

Key Responsibilities:

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.

• Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.

• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.

• Package, deliver, and at times present key findings and briefings.

• Conduct evaluations to identify areas of improvement

• Monitor, analyse & audit trainees’ performance and call out any unusual trends

• Identify training needs by working with operations team and QA