QAQC Supervisor

PERFORMANCE PORTFOLIO SDN. BHD.; Johor Bahru; On-site; MYR 89,000 - 123,000; Full time

Job summary

Performance Portfolio Sdn Bhd (PPSB) is a leading ready-mixed concrete supplier in Malaysia, delivering high-grade concrete with ISO certifications and strong customer focus. The QAQC Supervisor will plan, coordinate and oversee daily QAQC and laboratory operations, including inspection, sampling and testing of materials and products to ensure compliance with specifications.

Responsibilities include monitoring test results, investigating quality issues, coordinating root-cause analyses and

Qualifications

• Bachelor's Degree in Civil Engineering is required.
• Minimum 3 years of relevant working experience in a QAQC supervisory role, preferably in ready-mix concrete, precast concrete, construction materials or related industries.
• Good knowledge of concrete quality control, raw material inspection, fresh concrete testing, hardened concrete testing and applicable technical specifications.
• Experience in concrete mix design, trial mix, concrete testing and quality investigation.
• Good understanding of QAQC documentation, testing records, calibration requirements and quality management practices.
• Able to investigate quality issues, identify possible root causes and coordinate practical corrective actions.
• Good leadership, team coordination and people management skills.
• Good analytical, problem-solving, communication and reporting skills.
• Able to coordinate effectively with Operations, Production, Sales, customers and other internal and external stakeholders.
• Proficient in English and Bahasa Malaysia.
• Mandarin-speaking candidates are preferred
• Proficient in Microsoft Office and able to prepare reports, records and quality documentation.

Responsibilities

• Plan, coordinate and supervise daily QAQC and laboratory operations.
• Supervise the inspection, sampling, testing and verification of raw materials, fresh concrete and finished products to ensure compliance with specifications.
• Monitor concrete quality, laboratory test results and product performance, and ensure appropriate follow-up actions.
• Coordinate fresh concrete and hardened concrete testing, including slump testing, cube preparation, compressive strength testing and other testing activities.
• Investigate product quality issues, non-conforming products, test result deviations and customer complaints, and prepare technical findings and recommendations.
• Coordinate root cause investigation and corrective actions for quality-related issues.
• Coordinate approved concrete mix designs, mix design revisions, trial mixes and related documentation.
• Support site quality verification, customer quality inquiries and technical matters relating to concrete quality and product performance.
• Coordinate with Operations and Production teams on quality matters to ensure consistent production and compliance.
• Monitor raw material quality and coordinate quality verification when changes or deviations are identified.
• Supervise QAQC personnel to ensure effective laboratory operations, inspection and testing.
• Conduct daily work planning, task allocation and manpower coordination as required.
• Monitor attendance, discipline and task completion of QAQC personnel.
• Coach QAQC personnel to improve technical competency and quality awareness.
• Coordinate manpower and overtime based on operational needs and procedures.
• Ensure laboratory equipment and QAQC assets are maintained and available.
• Monitor equipment condition and calibration status; coordinate maintenance or calibration as needed.
• Maintain laboratory records, testing records and QAQC documentation.
• Prepare and review daily, weekly and monthly QAQC reports and quality data.
• Monitor QAQC performance and trends; recommend improvements.
• Apply continuous improvement principles to improve product quality and laboratory performance.
• Coordinate QAQC matters with Operations, Production, Sales, R&D, Maintenance and other departments.
• Support communication relating to quality issues and customer enquiries.
• Participate in audits and regulatory inspections as required.
• Ensure compliance with SOPs, specifications and regulatory requirements.

Skills

Concrete quality control

Laboratory testing

Quality investigation

Technical coordination

QAQC documentation

Team supervision

Customer quality support

Cross-functional coordination

Accountability & ownership

Leadership

Education

Bachelor's Degree in Civil Engineering

Tools

Microsoft Office

Job description

Plan, coordinate and supervise daily QAQC and laboratory operations, including inspection, sampling, testing and quality verification activities.

Supervise the inspection, sampling, testing and verification of raw materials, fresh concrete and finished products to ensure compliance with approved specifications, customer requirements and applicable quality standards.

Monitor concrete quality, laboratory test results and product performance, and ensure appropriate follow-up actions are taken where abnormalities or quality deviations are identified.

Coordinate fresh concrete and hardened concrete testing, including slump testing, concrete cube preparation, compressive strength testing and other applicable quality testing activities.

Investigate product quality issues, non-conforming products, test result deviations and customer complaints, and prepare technical findings and recommendations.

Coordinate root cause investigation and appropriate corrective and preventive actions for quality-related issues.

Coordinate approved concrete mix designs, mix design revisions, trial mixes, product verification and related technical documentation in accordance with Company procedures.

Support site quality verification, customer quality enquiries and technical matters relating to concrete quality and product performance.

Coordinate with Operations and Production teams on quality-related matters to ensure consistent concrete production and compliance with approved specifications.

Monitor raw material quality and coordinate quality verification where changes, abnormalities or inconsistencies are identified.

Supervise and coordinate the daily activities of QAQC personnel to ensure effective laboratory operations, inspection and testing activities.

Conduct daily work planning, task allocation and manpower coordination according to operational requirements.

Monitor the attendance, discipline, work performance and task completion of QAQC personnel.

Coach and guide QAQC personnel to improve technical competency, quality awareness, teamwork and professional working standards.

Coordinate manpower and overtime requirements based on operational needs and Company procedures.

Ensure laboratory equipment, testing facilities and QAQC assets are properly utilised, maintained and available to support daily operations.

Monitor equipment condition, calibration status and operational readiness, and coordinate servicing, maintenance or calibration requirements where necessary.

Ensure laboratory equipment records, calibration certificates, testing records and maintenance records are complete, accurate and traceable.

Maintain proper laboratory records, testing records, inspection records, sample identification, quality verification records and other QAQC documentation.

Ensure QAQC records and supporting evidence are properly maintained and readily available for Management review, audits and quality investigations.

Prepare and review daily, weekly and monthly QAQC reports, quality performance data, technical findings and improvement actions.

Monitor QAQC performance and quality trends and recommend practical improvement actions where required.

Apply continuous improvement principles to improve product quality, process consistency, laboratory performance and overall QAQC effectiveness.

Coordinate QAQC matters with Operations, Production, Sales, R&D, Maintenance and other relevant departments.

Support effective communication and coordination relating to quality issues, technical matters, customer complaints and product quality enquiries.

Participate in internal audits, external audits, customer audits, supplier assessments, certification audits, regulatory inspections, customer visits and other quality-related activities where required.

Ensure compliance with Company Policies, Standard Operating Procedures (SOPs), Work Instructions (WI), approved specifications, quality standards and applicable regulatory requirements.

Escalate significant quality, technical, compliance or operational issues to Management in a timely manner.

Perform other QAQC, technical and operational duties reasonably assigned by Management from time to time.

Requirements

Bachelor's Degree in Civil Engineering is required.

Minimum 3 years of relevant working experience in a QAQC supervisory role, preferably in ready-mix concrete, precast concrete, construction materials or related industries.

Good knowledge of concrete quality control, raw material inspection, fresh concrete testing, hardened concrete testing and applicable technical specifications.

Experience in concrete mix design, trial mix, concrete testing and quality investigation will be an added advantage.

Good understanding of QAQC documentation, testing records, calibration requirements and quality management practices.

Able to investigate quality issues, identify possible root causes and coordinate practical corrective actions.

Good leadership, team coordination and people management skills.

Good analytical, problem-solving, communication and reporting skills.

Able to coordinate effectively with Operations, Production, Sales, customers and other internal and external stakeholders.

Proficient in English and Bahasa Malaysia.

Mandarin-speaking candidates are preferred to support communication with relevant customers and business stakeholders.

Proficient in Microsoft Office and able to prepare reports, records and quality documentation.

Concrete Quality Control

Laboratory & Testing Management

Quality Investigation & Problem Solving

Technical Coordination

QAQC Documentation & Reporting

Team Supervision

Customer Quality Support

Cross-Functional Coordination

Accountability & Ownership

Performance Portfolio Sdn Bhd (PPSB) is a top ready-mixed concrete supplier, offering 1-hour delivery with two advanced batching plants. We are ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certified, with CIDB membership and the Singapore Green Label. A member of the American Concrete Institute (ACI), we specialize in high-grade concrete for fast-track and precast projects. Through Lean Management and 5S practices, we optimize operations, minimize waste, and maintain a clean, efficient work environment. Committed to quality and customer satisfaction, we deliver reliable service to the construction industry.

Performance Portfolio Sdn Bhd (PPSB) is a top ready-mixed concrete supplier, offering 1-hour delivery with two advanced batching plants. We are ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certified, with CIDB membership and the Singapore Green Label. A member of the American Concrete Institute (ACI), we specialize in high-grade concrete for fast-track and precast projects. Through Lean Management and 5S practices, we optimize operations, minimize waste, and maintain a clean, efficient work environment. Committed to quality and customer satisfaction, we deliver reliable service to the construction industry.