QA MANAGER
Triplus Industry Sdn Bhd
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Job summary
Triplus Industry Sdn Bhd, located in Klang, seeks a Quality Assurance Manager to lead the QA/QC team and oversee the plastics injection molding quality processes. You will manage inspections, CAPA, and supplier and customer quality interactions to ensure products meet stringent requirements.
The role requires extensive experience in QA within manufacturing, strong leadership, and knowledge of ISO 9001 and IATF 16949 standards.
Qualifications
- Minimum 5 years in QA/QC within a manufacturing environment.
- Minimum 3 years in a supervisory/management role is advantageous.
- Strong and practical experience in Plastic Injection and Molding processes.
Responsibilities
- Lead and continuously improve the Quality Management System.
- Manage quality activities across manufacturing, including incoming, in-process and final inspection.
- Handle customer complaints, CAPA, audits and quality improvement programs.
- Coordinate with Production, Engineering, Tooling and Maintenance to prevent quality issues.
Skills
Education
Tools
Job description
The Quality Assurance Manager shall escape significant quality, customer and strategic quality issues to the Managing Director/Top Management when required.
- To lead, manage and continuously improve the Company's Quality Management System and quality performance to ensure that products, processes and services consistently meet customer, regulatory and applicable quality requirements.
- The position is responsible for managing quality activities across the manufacturing process, with strong technical knowledge and experience in plastic injection and molding processes, including incoming materials, process control, in-process inspection, final inspection, non-conforming products, customer complaints and continuous improvement.
- The Quality Assurance Manager shall work closely with Production, Engineering, Tooling, Maintenance and other relevant departments to prevent quality issues, reduce rejection and rework, improve process capability and ensure customer satisfaction.
Degree or Diploma in Engineering, Quality Management, Manufacturing or other related fields.
Relevant professional qualifications or certifications in Quality Management will be an added advantage.
Minimum 5 years of relevant experience in Quality Assurance/Quality Control within a manufacturing environment.
Minimum 3 years of experience in a supervisory or management role will be an advantage.
Strong and practical experience in Plastic Injection and Molding processes is required.
Experience in managing quality issues relating to plastic injection molding, including process defects, dimensional issues, cosmetic defects, material-related defects and molding process variation.
Experience in handling customer complaints, corrective and preventive actions, audits and quality improvement programmes.
Experience in automotive manufacturing environment will be an added advantage.
The candidate must demonstrate good knowledge and practical experience in:
- Plastic Injection and Molding processes;
- Raw material and resin-related quality requirements;
- Injection molding process parameters and process variation;
- Common molding defects and root cause analysis;
- Incoming, in-process and outgoing quality control;
- Statistical Process Control (SPC) and basic statistical analysis;
- Problem-solving tools such as 8D, 5 Why and Fishbone Analysis;
- CAPA and continual improvement;
- Control Plan, Process Flow and other applicable quality documentation;
- Customer complaint management and customer-specific requirements;
- Supplier quality management;
- Calibration and measurement systems;
- ISO 9001 and IATF 16949 requirements;
- Internal and external audit processes.
- Knowledge of ISO 14001, RBA and other applicable customer or compliance requirements will be an added advantage.
Approve and implement quality procedures, work instructions and quality-related controls within the approved Quality Management System.
Make decisions or provide recommendations on the disposition of non-conforming materials and products in accordance with the Company's approved procedures and authority matrix.
Initiate containment actions where there is a significant quality risk affecting production or customers.
Request relevant departments to conduct investigation and corrective actions for quality-related non-conformities.
Stop or escalate production activities where there is a serious quality concern, subject to the Company's approved escalation and authority process.
Establish, implement, maintain and continuously improve the Company's Quality Management System.
Ensure compliance with applicable quality standards, including ISO 9001 and IATF 16949, where applicable.
Support and coordinate compliance with applicable customer-specific requirements.
Develop and review quality procedures, work instructions and relevant quality documentation.
Monitor the effectiveness of the Quality Management System and recommend improvement actions.
Lead and manage quality activities related to the plastic injection and molding process.
Monitor and control quality performance from incoming materials, molding process, in-process inspection until final/outgoing inspection.
Work closely with Production and Engineering to identify and control process variations affecting product quality.
Analyse recurring molding defects and establish effective corrective and preventive actions.
Ensure appropriate process controls are established for critical product and process characteristics.
Support process improvement activities to reduce rejection, rework, scrap and quality-related losses.
Review and monitor process quality performance and recommend improvements where necessary.
Manage the inspection and quality control of incoming materials, in-process products and finished goods.
Ensure inspection standards, sampling plans and acceptance criteria are properly implemented.
Ensure non-conforming materials and products are properly identified, segregated, controlled and disposed of according to approved procedures.
Monitor and improve the effectiveness of quality inspection activities.
Lead investigations into major quality issues and non-conformities.
Ensure appropriate containment actions are implemented to prevent further quality impact.
Drive root cause analysis and ensure corrective and preventive actions are effective.
Monitor recurring rejection and rework issues and initiate improvement actions.
Ensure lessons learned from significant quality issues are communicated to relevant departments.
Lead the investigation and management of customer complaints and quality claims.
Coordinate timely containment, investigation, root cause analysis and corrective actions.
Ensure customer complaints are properly documented and responded to within the required timeframe.
Monitor customer quality performance and identify improvement opportunities.
Liaise with customers on quality-related matters when required.
Ensure customer-specific quality requirements are understood and implemented by relevant departments.
Monitor supplier quality performance and supplier-related quality issues.
Work with Purchasing and relevant departments to resolve supplier quality concerns.
Review supplier corrective action reports and monitor the effectiveness of corrective actions.
Participate in supplier audits or quality assessments where required.
Plan, coordinate and support internal quality audits.
Prepare and coordinate the Company for customer, certification and external audits.
Monitor audit findings and ensure timely closure of corrective actions.
Ensure audit non-conformities are effectively addressed and recurrence is prevented.
Ensure measuring and monitoring equipment used for quality inspection are properly controlled and calibrated.
Monitor calibration status and ensure overdue or non-conforming equipment is appropriately controlled.
Work with relevant departments to maintain an effective calibration system.
Monitor and analyse quality performance, trends and key quality indicators.
Lead quality improvement projects and cross-functional problem-solving activities.
Identify opportunities to improve process capability, product quality and operational efficiency.
Ensure quality objectives and improvement plans are aligned with the Company's business and customer requirements.
Specific quality targets and KPIs, including rejection, rework, PPM and customer claims, shall be managed under the approved QA Manager KPI/KRA and may be reviewed periodically based on business and customer requirements.
Lead, manage, coach and develop the QA/QC team.
Ensure clear roles, responsibilities and accountability within the Quality Assurance Department.
Identify competency and training needs of QA/QC personnel.
Promote a quality-focused culture and encourage continual improvement across the organisation.
Ensure effective communication between Quality Assurance and other departments.
Work closely with Production, Operations, Engineering, Tooling, Maintenance, Purchasing and other relevant departments.
Participate in new product development, product transfer and process improvement activities where required.
Review quality risks relating to new or modified products and processes.
Support the implementation of appropriate quality controls before production launch.
Ensure the department complies with applicable Company policies, procedures and quality requirements.
Support relevant customer, compliance and responsible business requirements, including RBA requirements where applicable.
Perform any other duties reasonably assigned by Management in relation to quality, compliance and continuous improvement.
- Strong technical knowledge in Plastic Injection and Molding;
- Strong problem-solving and analytical skills;
- Good understanding of manufacturing and process control;
- Strong leadership and people management skills;
- Effective communication and stakeholder management skills;
- Ability to make sound decisions under quality and production pressure;
- Strong customer and supplier management capability;
- High level of integrity and attention to detail;
- Ability to lead cross-functional teams and drive continuous improvement.
- Customer quality performance;
- Customer complaints and response effectiveness;
- Internal rejection and rework performance;
- Corrective action closure and effectiveness;
- Audit performance and closure of non-conformities;
- Supplier quality performance;
- Process and product quality improvement;
- QA/QC team competency development;
- Compliance with applicable quality and customer requirements.
The above KPI targets may be reviewed periodically and should not be fixed permanently in this Job Description.
- Production & Operations
- Tooling
- Maintenance
- Purchasing
- Warehouse
- Human Resources
- Management
- Customers
- External Auditors
- Relevant service providers and regulatory bodies
TRIPLUS was incorporated in 1994 with a humble beginning. From a small scale plastic injection molding company, it has evolved into a medium size company specialized not just only the injection molding but also the precision tooling and dies businesses in its factory (86,000 sq ft) situated at 5th miles of Jalan Meru, Klang. We are involved in designing & manufacturing of Plastic Mould.
What can I earn as a Quality Assurance Manager
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