QA Engineer

GRID VISION T&D SDN. BHD.; Kajang; Sur place; MYR 67 000 - 100 000; Plein temps

Résumé du poste

GRID VISION T&D SDN. BHD.

in Malaysia is seeking a Quality Assurance Engineer to manage customer complaints, drive root cause analysis, and maintain an ISO 9001:2015 compliant QMS across manufacturing projects in the electrical power and automation sector. You will coordinate investigations with cross-functional teams, prepare 8D and CAPA reports, monitor NCR/CAR closures, and support internal and external audits.

Qualifications

• Diploma or Bachelor29s degree in Engineering, Quality Management, Manufacturing or equivalent.
• Minimum 23 years of experience in Quality Assurance, preferably in manufacturing.
• Knowledge of ISO 9001:2015 Quality Management System.
• Experience in handling customer complaints and quality investigations.
• Familiar with 8D Report, Root Cause Analysis (RCA), 5 Why and Fishbone Diagram.

Responsabilités

• Coordinate customer complaints from receipt to closure.
• Act as primary coordinator for customer complaint matters.
• Liaise with internal departments to investigate complaints and identify root causes.
• Conduct root cause analysis using 5 Why, Fishbone Diagram and 8D methodology.
• Prepare customer complaint reports, 8D reports and corrective action responses.
• Monitor CAPA implementation and ensure timely closure.
• Verify effectiveness of corrective actions to prevent recurrence.
• Maintain complaint records and tracking reports.
• Monitor complaint trends and recurring quality issues.
• Ensure timely communication of investigation reports to customers.

Connaissances

8D Problem Solving

Root Cause Analysis

CAPA Management

NCR Management

Documentation Skills

Formation

Diploma or Bachelore29s Degree in Engineering, Quality Management, Manufacturing or equivalent

Outils

MS Office

Quality Management Software

Description du poste

To manage customer complaints and ensure effective implementation and maintenance of the Quality Management System (QMS). The role is responsible for coordinating complaint investigations, driving root cause analysis, monitoring corrective and preventive actions (CAPA), maintaining QMS documentation, and ensuring compliance with ISO 9001 requirements.

1. Job Responsibilities

A. Customer Complaint Management

1. Manage and coordinate customer complaints from receipt until final closure.

2. Act as the main coordinator for customer complaint matters involving SMB customers.

3. Liaise with internal departments to investigate customer complaints and identify root causes.

4. Conduct root cause analysis using 5 Why, Fishbone Diagram and 8D methodology.

5. Prepare customer complaint reports, 8D reports and corrective action responses.

6. Monitor corrective and preventive action (CAPA) implementation and ensure timely closure.

7. Verify the effectiveness of corrective actions to prevent recurrence.

8. Maintain customer complaint records and tracking reports.

9. Monitor complaint trends and identify recurring quality issues.

10. Ensure timely communication and submission of investigation reports to customers.

B. Quality Management System (QMS)

1. Maintain and monitor the company’s QMS in accordance with ISO 9001:2015 requirements.

2. Manage QMS documentation, including procedures, work instructions, forms and quality records.

3. Coordinate document control activities, including document revision, approval, distribution and obsolete document control.

4. Coordinate internal quality audits and follow up on audit findings.

5. Support external audits, customer audits and certification audits.

6. Monitor Non-Conformance Reports (NCR), Corrective Action Reports (CAR) and CAPA closure.

7. Ensure compliance with established quality procedures and work instructions.

8. Monitor Quality Objectives and QMS Key Performance Indicators (KPI).

9. Coordinate Management Review Meeting (MRM) preparation and follow up on action items.

10. Identify opportunities for continuous improvement in QMS processes.

C. Quality Reporting & Continuous Improvement

1. Prepare monthly customer complaint and QMS performance reports.

2. Monitor quality performance indicators and identify areas for improvement.

3. Analyse customer complaint trends and recurring non-conformities.

4. Coordinate cross-functional quality improvement activities.

5. Support quality-related projects and other assignments as required by management.

2. Job Requirements

* Diploma or Bachelor’s Degree in Engineering, Quality Management, Manufacturing or equivalent.

* Minimum 2–3 years of working experience in Quality Assurance, preferably in a manufacturing environment.

* Knowledge of ISO 9001:2015 Quality Management System.

* Experience in handling customer complaints and quality investigations.

* Familiar with 8D Report, Root Cause Analysis (RCA), 5 Why and Fishbone Diagram.

* Knowledge of CAPA, NCR management and internal quality audits.

* Good documentation and report preparation skills.

* Proficient in Microsoft Office (Excel, Word and PowerPoint).

* Good communication, coordination and problem-solving skills.

* Able to work independently and manage multiple tasks.

3. Preferred Skills

* ISO 9001:2015 Internal Auditor certification.

* Experience in customer complaint handling within the manufacturing or engineering industry.

* Knowledge of continuous improvement methodologies.

* Experience in coordinating customer and certification audits.

4. Key Performance Indicators (KPI)

1. Customer complaint acknowledgement and response within the agreed timeline.

2. Customer complaint investigation and closure within the target timeline.

3. Timely submission of 8D and corrective action reports.

4. Effective implementation and verification of CAPA.

5. QMS documentation accuracy and compliance.

6. Internal audit completion according to the audit schedule.

7. Timely closure of NCR and audit findings.

* Analytical and critical thinking.

* Strong problem-solving skills.

* Good communication and interpersonal skills.

* Proactive follow-up and coordination.

* Ability to work under pressure and meet deadlines.

* Strong sense of responsibility and ownership.

We are a System Integration company doing Automation in Electrical Power Industry. Our project include design, supply, deliver, install, testing and commissioning for Substation RTU/SCADA system and Transformer Condition Monitoring System.

Our Main Customer is TNB, SEB, SESB, IPP, Steel Plant and Main-COntractor in Electrical Power Transmission & Distribution Industry.

Our Main Product is RTU(Remote Terminal Unit), SCADA software and Transformer Condition Monitoring System, we are sole agent of oversea reputable company for these products, and we buy in these equipment and do integartion with other product and supply to customer with a complete solution.

A RTU is an equipment which can concentrate all signals in an Electrical Substation by hardwire, and then re-transmit the signals to a Master Station using communication equipment and communication protocol.

A Transformer Condition Monitoring System can detect the dissolved gas in the transformer oil, and decide whether the Transformer is in healthy condition or not.

On communication side, we are also providing our GPRS communication system, which is being used by 3,000 over TNB substation at the moment.

We are also doing SCADA software for monitoring and control electrical substations.

Our future direction will be going towards the smart grid direction following the world utilities trend

We are a System Integration company doing Automation in Electrical Power Industry. Our project include design, supply, deliver, install, testing and commissioning for Substation RTU/SCADA system and Transformer Condition Monitoring System.

Our Main Customer is TNB, SEB, SESB, IPP, Steel Plant and Main-COntractor in Electrical Power Transmission & Distribution Industry.

Our Main Product is RTU(Remote Terminal Unit), SCADA software and Transformer Condition Monitoring System, we are sole agent of oversea reputable company for these products, and we buy in these equipment and do integartion with other product and supply to customer with a complete solution.

A RTU is an equipment which can concentrate all signals in an Electrical Substation by hardwire, and then re-transmit the signals to a Master Station using communication equipment and communication protocol.

A Transformer Condition Monitoring System can detect the dissolved gas in the transformer oil, and decide whether the Transformer is in healthy condition or not.

On communication side, we are also providing our GPRS communication system, which is being used by 3,000 over TNB substation at the moment.

We are also doing SCADA software for monitoring and control electrical substations.

Our future direction will be going towards the smart grid direction following the world utilities trend

What can I earn as a Quality Assurance Engineer