PSP Assistant (F2F)

UNHCR - United Nations High Commissioner for Refugees; Kuala Lumpur; On-site; MYR 45,000 - 71,000; Full time

Job summary

UNHCR - United Nations High Commissioner for Refugees in Malaysia seeks a PSP Assistant to support day-to-day data reporting, donor inquiries, and administrative tasks for the face-to-face donor acquisition program. You will assist PSP Officer/Senior PSP Associate, monitor KPIs, coordinate training, and help with location planning, vendor invoicing, and reporting.

Basic education is required; 1 year experience in sales/direct marketing is preferred.

Qualifications

• Completion of Secondary Education, or University level education in communication, marketing or other related fields.
• Minimum 1 year for High School Diploma and zero year for BA or higher in sales/direct marketing.
• Excellent communication, ability to work under tight deadlines, and proficiency with office software (Excel, PowerPoint, Word).

Responsibilities

• Assist PSP Officer/Senior PSP Associate in managing relationships with external partners and in-house operations for face-to-face acquisition programme.
• Assist Senior PSP Associate in consolidating data and reporting from external parties and in-house operations.
• Monitor KPI of the face-to-face programme and ensure targets are met per annual planning.
• Organize and conduct face-to-face training and engagement sessions.
• Provide administrative in-house support including fundraiser recruitment, location/site/territory planning and execution.
• Contribute to development of fundraising assets and materials for effective public engagement with UNHCR.
• Assist with daily/weekly/monthly/quarterly KPI reports including income and cost budget monitoring (invoices, PO tracking, procurement).
• Take on any other responsibilities as delegated by the supervisor.

Skills

Sales / Direct marketing

Education

Secondary education or university level in communication/marketing

Job description

Deadline for Applications October 13, 2026 Hardship Level (not applicable for home-based) A (least hardship) Family Type (not applicable for home-based) Family Staff Member / Affiliate Type UNOPS LICA4 Target Start Date 2026-11-01

Terms of Reference

1.General Background The UNHCR Private Sector Partnership (PSP) launched Private Sector fundraising activities in Malaysia in 2017. The development of this market will support the global organization in expanding its supporter base and building stable and predictable income stream from the private sector within Malaysia. Ultimately, UNHCR Malaysia can provide even more support to refugees and other persons of concern. As in other markets PSP operates in, a PSP goal in Malaysia is to establish a sustainable source of funding through monthly donors to be recruited via Face-to-Face (F2F) and later in 2018 the acquisition channel expanded into others i.e. digital, telemarketing, etc. UNHCR operations in Malaysia, currently benefiting some 200,000 refugees and other persons of concern, provides an excellent operational context to present UNHCR to the public in a compelling manner and seek financial support from individual donors in support of UNHCR programs in Malaysia and worldwide. PSP activities in collaboration with other units also contribute to raise UNHCR brand awareness and improve public perceptions on refugees. UNHCR is now looking for a highly motivated and self-driven PSP Assistant to support day-to-day data reporting, donor inquiry and clerk/administrative work of the face-to-face acquisition programme the incumbent will assist PSP officer on the PSP face to face administrative and vendor monitoring i.e. Purchase Order process, invoices, etc.

Purpose and Scope of Assignment

• a. Assist PSP Officer/Senior PSP Associate in managing relationships with external partners & in-house operation for face-to-face acquisition programme.
• b. Assist Senior PSP Associate in consolidating data and report from external parties & in-house operation.
• c. Assist Senior PSP Associate to monitor and ensure KPI of face-to-face programme and target are met according to the annual planning.
• d. Assist Senior PSP Associate in organizing and conducting F2F training & engagement sessions.
• e. Support Senior PSP associate in administrative in-house operational support such as fundraiser recruitment, location, site & territory planning and execution.
• f. Contribute to the development of fundraising assets, materials and equipment, ensuring it is well targeted, inspiring and providing the best possible support for effectively engaging with the public and present UNHCR.
• g. Assist Senior PSP Associates for the daily, weekly, monthly, quarterly report on the KPI of PSP unit including income and cost budget monitoring (including invoice submissions, PO tracking and procurement).
• h. Any other responsibilities as delegated by the supervisor(s);

Monitoring and Progress Controls

• Supervision by PSP Officer, with functional and guidance supervisor by Senior PSP Associate
• Weekly work report to supervisor
• Mid-year and year-end evaluations

Qualifications and Experience

• a. Education Completion of Secondary Education, or University level education in communication, marketing or other related fields
• b. Work Experience Minimum 1 year for High School Diploma and zero year for BA or higher in sales/direct marketing
• c. Key Competencies Ability to manage a complex and diverse workload and to work to tight deadlines. Ability to work independently without direct supervision. Excellent experience of computerized accounts packages, Excel, PowerPoint and Word Well-articulated, good communicator at ease with persons of different cultural/educational backgrounds. Knowledge of refugee issues and of UNHCR or another human rights-oriented agency an asset. Knowledge of other UN languages eg. Mandarin an asset, as well as Cantonese Excellent knowledge of English and Bahasa Malaysia in written, oral, comprehension Telemarketing experience would be a strong asset. Good analytical skills, familiar with Excel, able to interpret and act on performance reports. Mature, polite and a team player is essential.

Standard Job Description Required Languages , , Desired Languages , , Additional Qualifications Skills Education Certifications Work Experience Other information This position doesn't require a functional clearance Remote No

For external applicants: We would like to call your attention on the eligibility of International Professional (P) category: According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member's country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of. In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to [e-mail].

For former UNHCR Colleagues: Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

Why a career with UNHCR?

Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines.

Disability inclusion

If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process. Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request.

All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.