PROTEGE - IT ADMIN ASSISTANT

CET Development; Putrajaya; On-site; MYR 30,000 - 40,000; Full time

Job summary

A technology solutions provider in Putrajaya is seeking a candidate for a technical support role. Responsibilities include preparing documentation, diagnosing hardware issues, and updating workflows. The ideal candidate should be proficient in Bahasa Melayu or English, possess strong communication skills, and be able to handle high-pressure situations. Priority will be given to fresh graduates who have not participated in SL1M or PROTEGE Program. This role may require travel and maintaining professionalism at all times.

Qualifications

• Ability to diagnose and resolve basic technical issues.
• Good understanding of computer systems, mobile devices, and tech products.
• Prioritize fresh graduates who haven't joined SL1M/PROTEGE Program.

Responsibilities

• Prepare and provide documentation to internal teams and stakeholders.
• Create and update workflows.
• Redirect unresolved issues to next level support.
• Keep records of problems and solutions.

Skills

Proficiency in Bahasa Melayu or English

Excellent oral and written communication skills

Strong presentation skills

Ability to handle high-pressure situations

Technical troubleshooting skills

Job description

Prepare and provide documentation to internal teams and key stakeholders

Create and update workflows

Good understanding of computer systems, mobile devices and other tech products

Able to identify PC, Printer and hardware problems and advising on the solution

Ability to diagnose and resolve basic technical issues

Hardware maintenance especially PC and Printer

In depth knowledge of the network types such LAN and WAN

Redirect unresolved issues to the next level of support personnel

Keep record of problems and customers solution

Follow-up with customers

Reporting base on projects

Requirements

Proficiency in Bahasa Melayu or English

Excellent oral and written communication skills

Strong presentation and customer-facing skills

Ability to handle high-pressure situations and maintain professional demeanor

Possess own transport and willing to travel

Priority to fresh graduates who have not joined SL1M / PROTEGE Program before