Project Manager (12-month contract)

Plusgrade; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Plusgrade is seeking a Delivery Lead to own the end-to-end delivery for complex SaaS partner implementations. You will clear bottlenecks, drive launches across teams, and maintain a sharp focus on outcomes from initiation through post-launch closeout.

You will align Product, Engineering, and Partner Operations, using AI-assisted status digests to reduce manual effort while resolving blockers and keeping delivery on track in a structured PMO environment.

Qualifications

• Own end-to-end delivery outcomes under pressure.
• Translate complex technical concepts into business language.
• Identify risks and dependencies early, taking proactive action.
• Build and refine AI-driven workflows to reduce manual work.
• Value structured PMO governance, logs, and dashboards.

Responsibilities

• Lead end-to-end delivery for multiple concurrent partner implementations.
• Balance scope, risks and timelines from initiation to post-launch.
• Align cross-functional teams across Product, Engineering, and Partner Operations.
• Serve as the primary contact for external partners.

Skills

Delivery management

Cross-functional alignment

Risk identification

AI workflow automation

PMO governance

Job description

Employment Type:

Consultant

Job Description:

Managing high-stakes partner implementations requires more than tracking tasks, and right now the team needs a delivery lead who actively owns outcomes, clears bottlenecks, and drives complex SaaS launches across the finish line.

What You’ll Be Doing

You will lead end-to-end delivery for multiple concurrent partner implementations, balancing scope, risks, and timelines from initiation through post-launch closeout. Day to day, you will align cross-functional teams across Product, Engineering, and Partner Operations while serving as the clear point of contact for external partners. Six months ago, project tracking and meeting documentation took hours of manual effort, but now connected AI tools handle the first pass of status digests and risk logs so you can focus on resolving blockers and keeping delivery on track.

What You Bring

• You own delivery outcomes end to end, making judgment calls under pressure rather than just taking notes and updating task lists.


• You translate complex technical concepts into clear business language, building trust with both engineering teams and external partner stakeholders.


• You spot project risks and cross-functional dependencies early, taking proactive action to resolve blockers before they impact launch dates.


• When it comes to AI, you do not just use it, you have replaced recurring manual work with workflows you built and refined, and you can tell the difference between output you can trust and output that needs your judgment before it goes anywhere.


• You thrive in structured PMO environments, using standardized governance, clear decision logs, and dashboards to keep global teams aligned.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.