Project Management Associate (Seller Operations) - (Open to Fresh grad)

Shopee; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Shopee Kuala Lumpur is seeking a strategic, data-driven professional to shape Seller Operations policies and drive cross-functional projects. You will influence marketplace competitiveness and seller success through policy setting and process improvements.

The role emphasizes analytics, collaboration, and delivering on key performance indicators in a fast-paced environment.

Qualifications

• Bachelor's degree in any field.
• Experience in project management and/or management consulting preferred.
• Strong analytical thinking and data interpretation skills.
• Excellent communication and collaboration across teams.

Responsibilities

• Develop and implement Seller Operations policies that are fair and aligned with company goals.
• Lead projects related to seller operations and seller experience with cross-functional teams.
• Own Seller Ops OKRs/KPIs, UX, and seller NPS metrics, refining simulations to inform decisions.

Skills

Critical thinking

Problem solving

Communication

Interpersonal skills

Data interpretation

Multi-tasking

Education

Bachelor's degree

Job description

Job Description

The Seller Operations (SOS) team's primary goal is to develop seller policies and on-the-ground initiatives that enhance our platform's competitiveness and, by extension, improve the buyer experience.

About The Team

The SOS strives to cultivate the desired behaviours among sellers through strategic policy setting, process improvements, and product enhancements to provide the best experience for all users.

This role is ideal for a dynamic and strategic thinker passionate about creating a fair, competitive, and productive marketplace. If you are driven by innovation, excellence in execution, and a desire to directly impact seller success, we invite you to apply to join our team.

Policy Development and Implementation

• Develop and set policies related to Seller Operations that are fair, competitive, and aligned with our organizational goals.
• Ensure policies drive the desired behaviours among sellers, promoting a healthy and productive marketplace ecosystem.

Project Management

• Spearhead and manage a variety of projects related to seller operations and seller experience, including process improvements and product enhancements.
• Work closely with cross-functional teams to ensure project objectives are met and implemented effectively.

Seller Ops OKR / KPI

• Drive and monitor assigned Seller Ops Objective Key Results (OKR), KPIs, User Experience (UX) and seller NPS metrics.
• Develop and refine simulation models to predict the outcomes of different operational strategies, focusing on their impact on relevant metrics.
• Collaborate with data analysts to enhance model accuracy and relevance, ensuring simulations effectively inform strategic decisions.

Requirements

• Holds a Bachelor's degree in any field.
• Preferred experience in project management and/or management consulting within the relevant sector.
• Strong critical thinking and problem-solving abilities.
• Ability to independently navigate complex and diverse environments.
• Exceptional communication and interpersonal skills, able to build positive relationships across teams.
• Proven ability to manage multiple tasks and meet tight deadlines in a dynamic, fast-paced setting.
• Demonstrated analytical thinking and skills, capable of effectively gathering, analyzing, and interpreting data for informed decision-making.
• Open to fresh grad to 5 years working experience in similar field