Program Manager / Customer Program Manager

Plexus Manufacturing Sdn Bhd; Penang; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Sports (e.g. Gym)

Parking

Event Center, Employee Privilege Prog

Meal Sub

Job summary

Plexus Manufacturing Sdn Bhd in Penang seeks a Program Manager to lead the Customer Focus Team and manage day-to-day relationships with customers. You will be the voice of Plexus to the customer and ensure alignment across quoting, manufacturing and materials.

You will guide a team of program managers, drive revenue and margin objectives, oversee customer P&L, and coordinate site improvements. The role includes transitioning new business and developing profitable opportunities while

Qualifications

• Degree with minimum 6–10 years’ experience in EMS.
• Assertive and self-motivated; work independently and in a team.
• Strong problem solving, prioritization and multitasking.
• Excellent oral and written communication; ability to present to management.

Responsibilities

• Lead the Customer Focus Team and manage day-to-day customer relationships.
• Meet revenue and customer growth objectives through program management.
• Understand and drive customer P&L, margins, and cost drivers.
• Coordinate capacity planning and site revenue/P&L improvements.
• Oversee transition of new business and develop profitable opportunities.

Skills

Problem solving

Multitasking

Communication

Independent work

Team leadership

Education

Bachelor's degree in EMS or related field

Job description

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Responsibilities

Responsible for meeting revenue and customer growth objectives for Plexus through managing of Program Managers and Customer teams, while working closely with quoting, manufacturing & materials.

Responsible for understanding and driving the customer P&L (sales, margins, mark- ups), contribution goals, inventory goals and any specific cost drivers.

Work with site leadership in regards to customer initiatives such as determining priority for capacity conflicts and coordinating site revenue/P&L improvements.

Manages the site staff of program managers to assure adequate coverage for the site's customer base. Makes adjustments as needed.

Generate and manage the customers’ management budgets.

Direct the Program Management team to ensure a successful transition of new business.

Create & develop profitable new business opportunities with the existing and new transition customers.

Maintains close working relationships with the Plexus customer managers, directors and account executives in order to provide customer service excellence.

Maintain a basic understanding of and ensure adherence to customer contracts and/or materials agreements.

Requirements

Degree with minimum 6-10 years’ working experience or equivalent in EMS Companies.

Assertive and self-motivated with the ability to work independently and in a team environment

Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.

Must possess excellent oral and written communication, organizational and troubleshooting skills

Ability to discern the alignment of customer requests and actions against contractual stipulations and accepted business conditions

Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions

Must demonstrate management skills as defined by company leadership development

Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions

Ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing More than 10,000 employees

Make a difference with Plexus.

We are creators. Innovators. Engineering, manufacturing, supply chain and service experts passionate about building a better world. When you join Plexus, you’ll be part of a collaborative, imaginative team of problem-solvers. You’ll partner with leading companies across the globe to bring exciting, life-changing new technologies to their customers.

Plexus is a global company where you can push the boundaries of innovation and discover your highest potential. You can deliver solutions to our customers through visionary products that protect lives, discover elusive answers, help people and cultures connect, and revolutionize how we experience the world around us. Whether you’re an experienced professional or skilled manufacturer, a recent graduate ready to make an impact or a student eager to gain hands‑on internship experience — with a career at Plexus, you can make a real difference.

Make a difference with Plexus.

We are creators. Innovators. Engineering, manufacturing, supply chain and service experts passionate about building a better world. When you join Plexus, you’ll be part of a collaborative, imaginative team of problem-solvers. You’ll partner with leading companies across the globe to bring exciting, life-changing new technologies to their customers.

Plexus is a global company where you can push the boundaries of innovation and discover your highest potential. You can deliver solutions to our customers through visionary products that protect lives, discover elusive answers, help people and cultures connect, and revolutionize how we experience the world around us. Whether you’re an experienced professional or skilled manufacturer, a recent graduate ready to make an impact or a student eager to gain hands‑on internship experience — with a career at Plexus, you can make a real difference.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Sports (e.g. Gym)
• Parking
• Event Center, Employee Privilege Program
• Meal Sub