Product Support Executive

SOCOE SDN. BHD.; Kuching; On-site; MYR 42,000 - 54,000; Full time

Job summary

SOCOE is looking for a Product Support Executive in Sarawak, Malaysia. You will be the frontline product expert, helping users understand and operate the platform while translating complex tech into simple steps.

Ideal candidates hold a degree in IT/CS/IS or a related field and are eager to learn, with a sharp troubleshooting mindset and strong communication skills. This role powers local digital experiences and supports rapid problem solving.

Qualifications

• Degree in IT, Computer Science, Information Systems, or a non-tech field paired with a strong passion for technology.

Responsibilities

• Deliver high-impact product support by resolving user queries quickly and with high user satisfaction.
• Demonstrate product features and walk users through operations, answering questions clearly.
• Triage and troubleshoot software issues, diagnose root causes, and escalate where needed.
• Own and maintain knowledge base, FAQs, and troubleshooting playbooks with accuracy.
• Track support metrics and feed platform performance data to product leadership.

Education

Degree in IT/CS/IS or related field

Job description

At SOCOE, we’re reimagining how operational ecosystems and digital platforms run across Sarawak. We’re on the hunt for sharp, communicative, and tech-curious Product Support Executives to serve as the vital line of communication between our end-users and our core engineering teams.

Whether you're an IT grad ready to jumpstart your tech career, or an event ops pro skilled at fast-paced problem solving, this is your launchpad to master modern software systems and elevate local digital experiences.

Returning Sarawakians: Ready to bring your sharp skills back home, level up the local tech ecosystem, and build a lasting legacy? Let’s talk.

The Role

You’ll be the front-line product expert, problem solver, and platform ambassador. You don't need a decade of engineering experience—what you do need is a sharp troubleshooting mindset, an appetite for learning software inside-out, and the ability to explain complex technical features to everyday users with complete ease.

• What You'll Do:
• Deliver High-Impact Support: Keep user workflows seamless by resolving incoming product queries fast, clearly, and with top-tier user satisfaction.
• Be the Product Expert: Conduct slick product demos, walk users through features, and answer technical or operational questions effortlessly.
• Triage & Troubleshoot: Dig into software issues, diagnose root causes, solve what you can, and upscale edge cases cleanly to our technical squad.
• Own the Knowledge Hub: Keep our system documentation, FAQs, and troubleshooting playbooks accurate, updated, and razor-sharp.
• Track the Data: Maintain accurate logs, manage support metrics, and input platform performance data to feed key insights directly to product leadership.
• Fresh Grads & Career Starters Welcome: Degree in IT, Computer Science, Information Systems, or a non-tech field paired with a strong passion for technology.
• Exceptional Communication: Brilliant verbal and written skills—you can translate tech-jargon into simple, friendly, step-by-step instructions.
• Tech-Savvy & Adaptable: Quick to learn new software, comfortable around modern tech tools, and excited by problem-solving under pressure.
• Detail-Obsessed: You take pride in neat logs, accurate data points, and flawless documentation.
• Curious Mindset: You aren't expected to know everything on Day 1. We look for proactive learners who ask questions, take initiative, and own their craft.
• Real Impact: Help power platforms that drive real-world operations across Sarawak.
• Accelerated Growth: Hands‑on exposure to modern software, product management workflows, and tech leadership.
• Collaborative Culture: Work with a dynamic, supportive team that values fresh ideas, agility, and continuous learning.

Ready to shape the future of tech in Sarawak?