Product Specialist, Vaccines (Central)

Merck; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Merck Malaysia is seeking a Product Specialist (Central) to drive sales and market share by building strong relationships with private and government healthcare professionals. You will execute targeted account plans, promote products ethically, and ensure compliance across activities.

The role requires 3–5 years of pharmaceutical sales experience, with vaccines exposure considered an advantage. Strong presentation, customer focus, and cross-functional collaboration are essential to succeed in

Qualifications

• 3–5 years pharmaceutical sales experience in multisector.
• Vaccines experience is an added advantage.
• Strong presentation skills and relationship-building abilities.
• Proven track record of achieving sales results.
• Customer-focused with good business acumen and ethics.

Responsibilities

• Achieve franchise objectives such as market growth, sales growth, and formulary listings.
• Demonstrate high sales expertise and relationship management with product/therapeutic area knowledge.
• Be accountable for sales, activities and compliance within the assigned territory.
• Plan and optimize sales results through effective territory management.
• Execute promotional programs and manage accounts with key customers and stakeholders.

Skills

Account Management

Customer Needs Assessments

Customer Relationship Management

Lead Generation

Market Analysis

Sales Forecasting

Product Knowledge

Education

Degree in Pharmacy/Biomedical Science/Microbiology/Science

Job description

Job Description

Job title : Product Specialist (Central)

Overall Job Purpose

Detail, promote and sell our company's products to the private or government healthcare professionals. The primary focus of activities is to drive business for products through building relationship with key stakeholders within the account.

Achieve maximal sales and market share through personal promotion that is targeted and tailored for customers that benefit patients and adheres to ethical standards. Build and execute account management plans for top accounts. Ensure timely execution of planned activities.

100% compliant with internal medical, legal & compliance processes

Key Responsibilities (include % of time breakdown)

Strategic Sales Objectives & Sales Expertise (50%)

To achieve strategic objectives as required by the franchise (e.g. market growth, sales growth, growth of accounts, formulary listings, new product market priming)

Demonstrate high level of sales expertise and relationship management (through product & TA knowledge; selling skills, product presentation skills & managing customers)

Be accountable for sales, activities and compliance within the assigned territory

Territory & Account Management (50%)

Proactively plan and optimize overall sales results performance through effective territory management

Demonstrate ability to resolve problems in timely manner, elevate issues early

Effective planning & execution of marketing/promotional activities according to plan (eg Focus Group Meeting, Lunch & Learn, Scientific leader engagement program & digital programs execution)

Ensure timely submission and approval of documentations & reports for activities

Build and execute account plans for key accounts, through in-depth understanding of customers (profile/behavior/influence network/needs etc.)

Education Level

• Degree in Pharmacy/ Biomedical Science/ Microbiology/Science

Experience

• Minimum 3-5 years pharmaceutical sales experience in Pharmaceutical industry- Multisector
• Experience in Vaccines is an added advantage
• Strong presentation skills, positive attitude and strong sales achievement
• Strong customer focus and proven relationship building skills
• Good track record in sales, with a history of achieving results
• No experience but with a good business acumen can be considered

Leadership competencies

• Focus on customer & patients
• Drive results, rapid & disciplined decision making
• Demonstrates Ethics and Integrity
• Displays courage & candor
• Fosters collaboration

Functional Competencies

• Self-driven and proactive to manage the dynamics of the cross functional team, including planning & problem solving
• Uses relationship building skills (e.g. opening, need-based selling, intimate customer understanding) to effectively influence the target audiences
• Develops clear call objectives based to obtain the desired behavioral outcome
• Identifies drivers and barriers (opportunities and objections / obstacles) and applies objection handling techniques to lead the discussion process to a positive outcome
• Identifies buying signals and makes a direct and compelling request / recommendation based on the desired behavioral outcome (close the sale)
• Presents self professionally and delivers messages confidently
• Effectively executes promotional programs and brand / franchise messages to the targeted segment
• Utilizes effective time management (e.g. route planning) to maximize reach and access to customers
• Routinely seeks customer feedback and provides timely and useful communication to internal and external customers
• Captures and utilizes ongoing customer information and competitor intelligence using available technology
• Tracks, verifies and optimizes reach, frequency and tactical promotion objectives for identified customer groups over the short and long term
• Routinely follows up and finds solutions to address objections / issues
• Develops an integrated sales/account plan based on marketing strategy, competitor assessment, customer understanding, business opportunity and key tracking metrics
• Generates target list from agreed customer segments with prioritization based on individual potential and influence
• Applies internal data and competitor/ market information (e.g. IMS data) into plan development
• Refines plan when appropriate (e.g. selling activities) based on customer feedback and optimal return
• Achieves synergy with the planning of other functional groups (e.g. medical, public affairs) in interacting with customers
• Utilizes available technologies in planning activities
• Allocates agreed resources to achieve business objective and desired ROI

Required Skills

Account Management, Customer Needs Assessments, Customer Relationship Management (CRM), Health Economics, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy D