Product Specialist, Vaccines (Central)

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

Merck Gruppe - MSD Sharp & Dohme in Malaysia seeks a Product Specialist (Central) to promote and sell our products to healthcare professionals in both private and government sectors. The role focuses on building relationships, driving sales and market share while ensuring compliance with internal processes.

The candidate should have 3–5 years of pharmaceutical sales experience, with vaccines experience a plus.

Qualifications

• Minimum 3–5 years pharmaceutical sales experience in multisector.
• Experience in vaccines is an added advantage.
• Strong presentation skills and achievement orientation.
• Customer focus with proven relationship-building ability.
• Track record of sales results and strong business acumen.

Responsibilities

• Achieve strategic objectives through market and sales growth.
• Demonstrate high level of sales expertise and relationship management.
• Be accountable for sales, activities and compliance within the territory.
• Plan and optimize overall sales results through territory management.
• Execute marketing/promotional activities and document reports timely.
• Build and execute account plans for key accounts using customer insights.

Skills

Account Management

Customer Needs Assessments

Customer Relationship Management

Health Economics

Interpersonal Relationships

Lead Generation

Market Analysis

Product Knowledge

Sales Forecasting

Sales Metrics

Sales Pipeline Management

Sales Reporting

Sales Strategy Development

Sales Training

Self Motivation

Education

Degree in Pharmacy/ Biomedical Science/ Microbiology/Science

Job description

Job title : Product Specialist (Central)

Overall Job Purpose

• Detail, promote and sell our company’s products to the private or government healthcare professionals. The primary focus of activities is to drive business for products through building relationship with key stakeholders within the account.
• Achieve maximal sales and market share through personal promotion that is targeted and tailored for customers that benefit patients and adheres to ethical standards. Build and execute account management plans for top accounts. Ensure timely execution of planned activities.
• 100% compliant with internal medical, legal & compliance processes

Key Responsibilities (include % of time breakdown)

Strategic Sales Objectives & Sales Expertise (50%)

• To achieve strategic objectives as required by the franchise (e.g. market growth, sales growth, growth of accounts, formulary listings, new product market priming)
• Demonstrate high level of sales expertise and relationship management (through product & TA knowledge; selling skills, product presentation skills & managing customers)
• Be accountable for sales, activities and compliance within the assigned territory

Territory & Account Management (50%)

• Proactively plan and optimize overall sales results performance through effective territory management
• Demonstrate ability to resolve problems in timely manner, elevate issues early
• Effective planning & execution of marketing/promotional activities according to plan (eg Focus Group Meeting, Lunch & Learn, Scientific leader engagement program & digital programs execution)
• Ensure timely submission and approval of documentations & reports for activities
• Build and execute account plans for key accounts, through in-depth understanding of customers (profile/behavior/influence network/needs etc.)

Education Level

Degree in Pharmacy/ Biomedical Science/ Microbiology/Science

Experience

Minimum 3-5 years pharmaceutical sales experience in Pharmaceutical industry- Multisector

Experience in Vaccines is an added advantage

Strong presentation skills, positive attitude and strong sales achievement

Strong customer focus and proven relationship building skills

Good track record in sales, with a history of achieving results

No experience but with a good business acumen can be considered

Leadership competencies

Focus on customer & patients

Drive results, rapid & disciplined decision making

Demonstrates Ethics and Integrity

Displays courage & candor

Fosters collaboration

Functional Competencies

Self-driven and proactive to manage the dynamics of the cross functional team, including planning & problem solving

Uses relationship building skills (e.g. opening, need-based selling, intimate customer understanding) to effectively influence the target audiences

Develops clear call objectives based to obtain the desired behavioral outcome

Identifies drivers and barriers (opportunities and objections / obstacles) and applies objection handling techniques to lead the discussion process to a positive outcome

Identifies buying signals and makes a direct and compelling request / recommendation based on the desired behavioral outcome (close the sale)

Present self professionally and delivers messages confidently

Effectively executes promotional programs and brand / franchise messages to the targeted segment

Utilizes effective time management (e.g. route planning) to maximize reach and access to customers

Routinely seeks customer feedback and provides timely and useful communication to internal and external customers

Captures and utilizes ongoing customer information and competitor intelligence using available technology

Tracks, verifies and optimizes reach, frequency and tactical promotion objectives for identified customer groups over the short and long term

Routinely follows up and finds solutions to address objections / issues

Develops an integrated sales/account plan based on marketing strategy, competitor assessment, customer understanding, business opportunity and key tracking metrics

Generates target list from agreed customer segments with prioritization based on individual potential and influence

Applies internal data and competitor/ market information (e.g. IMS data) into plan development

Refines plan when appropriate (e.g. selling activities) based on customer feedback and optimal return

Achieves synergy with the planning of other functional groups (e.g. medical, public affairs) in interacting with customers

Utilizes available technologies in planning activities

Allocates agreed resources to achieve business objective and desired ROI

Required Skills

Account Management, Customer Needs Assessments, Customer Relationship Management (CRM), Health Economics, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Sales Training, Self Motivation

Employee Status

Regular

Flexible Work Arrangements

Not Applicable

Job Posting End Date

11/30/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R424675