Product Specialist

DKSH Management Ltd.; Johor Bahru; On-site; MYR 50,000 - 80,000; Full time

Job summary

DKSH Management Ltd. in Johor Bahru seeks a Product Specialist to drive adoption and sales of designated medical products across territories. You will engage healthcare professionals through scientific detailing and CME programmes, aiming to grow market share and meet sales targets.

The role emphasizes building strong customer relationships, conducting product updates, and coordinating with internal teams to ensure timely delivery and installation of products in clinics and hospitals.

Qualifications

• Degree in Biomedical Science, Bioscience, or a related discipline.

Responsibilities

• Drive adoption of medical products through scientific detailing and CME programmes.
• Promote products to meet sales targets and develop action plans.
• Develop territory sales plans based on market insights and marketing direction.
• Track KPIs and review sales activity with leadership.
• Conduct calls/visits, collect orders, and support clinic/hospital enlistment.
• Gather market intelligence to inform marketing and sales leadership.
• Submit accurate sales forecasts per reporting requirements.
• Maintain customer master data and identify potential customers.
• Drive process improvements to sales planning and performance.
• Maintain a log of customer complaints and ensure timely follow-up.
• Respond to orders and enquiries with promotions and product updates.
• Collaborate with internal teams for timely delivery and key account development.

Skills

Travel readiness

Medical sales

Customer engagement

Education

Degree in Biomedical/Bioscience

Job description

Title: Product Specialist

Location: Johor Bahru, MY

Global Business Unit: HEALTHCARE

Job Function: Sales

Requisition Number: 249970

Description:

About the Role

The Product Specialist drives the adoption and sales performance of assigned medical products within designated territories for DKSH's Healthcare business, engaging meaningfully with healthcare professionals through scientific detailing, product promotion, and Continuing Medical Education (CME) programmes. This role contributes directly to overall business growth by building strong customer relationships and consistently delivering against sales targets across assigned healthcare channels.

What You Will Deliver

• Drive adoption of assigned medical products within designated territories through product promotion, scientific detailing, and the organization of Continuing Medical Education (CME) programmes for healthcare professionals
• Drive sales promotion to meet sales targets, identifying opportunities and challenges and developing action plans accordingly
• Develop and present territory sales plans based on market insights and marketing direction, ensuring timely execution of agreed sales activities
• Track sales plan execution against Key Performance Indicators (KPIs) and regularly review sales activities with the immediate superior as required
• Conduct customer calls and visits to provide product updates, collect orders, support product enlistment in clinics and hospitals, and communicate product features and customer benefits in line with marketing strategies
• Gather market intelligence on competitor activities and share relevant insights with marketing and sales leadership to support informed decision-making
• Submit accurate sales forecasts in a timely manner in accordance with reporting requirements set by the immediate superior
• Maintain and update relevant customer information in the customer master list, identifying customer potential and ensuring consistent data accuracy
• Execute continuous improvement initiatives to enhance sales processes, sales planning, customer satisfaction, and overall sales performance
• Maintain a customer complaint and issue log, ensuring timely follow-up until resolution or closure for every case
• Respond promptly to customer orders and enquiries, informing current and prospective customers of promotions, new products, and product upgrades
• Collaborate with internal stakeholders to ensure timely product or system delivery and installation, and support relationship development with key customers

What You Bring

• Degree in Biomedical Science, Bioscience, or a related discipline
• Willingness and ability to travel across assigned territories
• Background in medical or pharmaceutical sales is an added advantage

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Sales.