Product Manager (Telco)

BE ONE MOBILE SDN BHD; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

BE ONE MOBILE SDN BHD is seeking a Product Manager to oversee end-to-end product portfolio management, including strategy, pricing, and customer experience. You will drive subscriber growth, revenue, and retention through innovative mobile products and effective agent incentives, collaborating with MNOs and partners.

Responsibilities include developing the product roadmap, managing prepaid and postpaid services, and optimizing commission structures.

Qualifications

• Bachelor’s degree in Business, Marketing, Telecommunications, Engineering, or related discipline.
• Minimum 5 years of experience in Product Management, Commercial Management, or Telecommunications.
• Experience managing sales channels, agents, dealers, or commission-based distribution networks.
• Strong commercial, analytical, and financial modelling skills.
• Experience working with Dealer Management Systems (DMS), CRM platforms, Billing Systems, or MVNO operational platforms.

Responsibilities

• Develop and execute BeONE Mobile's product roadmap and strategy.
• Manage the lifecycle of prepaid, postpaid, data, roaming, and value-added services.
• Conduct market intelligence and competitor analysis.
• Develop business cases and commercial proposals.
• Design, review, and optimize agent commission structures and incentive programs.
• Monitor agent productivity, activations, revenue contribution, and profitability.
• Monitor product profitability, margins, and commercial performance.
• Develop customer retention programs and loyalty initiatives.
• Develop and maintain product performance dashboards.
• Manage relationships with MNO partners, integrators, and vendors.

Skills

Commercial acumen

Analytical skills

Financial modelling

Education

Bachelor’s degree

Tools

DMS

CRM platforms

Billing systems

MVNO platforms

Job description

The Product Manager is responsible for the end-to-end management of BeONE Mobile's product portfolio, including product strategy, pricing, commercial performance, customer experience, and channel profitability. The role will drive subscriber growth, revenue, and retention through innovative mobile products, effective agent commission structures, and strong collaboration with the host MNO, technology partners, and sales channels. The Product Manager will also be responsible for developing and managing agent incentives, commission programs, and channel performance initiatives to ensure sustainable growth and profitability.

Key responsibilities

Develop and execute BeONE Mobile's product roadmap and strategy.

Manage the lifecycle of prepaid, postpaid, data, roaming, and value-added services.

Conduct market intelligence and competitor analysis.

Develop business cases and commercial proposals.

Design, review, and optimize agent commission structures and incentive programs.

Monitor agent productivity, activations, revenue contribution, and profitability.

Monitor product profitability, margins, and commercial performance.

Develop customer retention programs and loyalty initiatives.

Develop and maintain product performance dashboards.

Manage relationships with MNO partners, integrators, and vendors.

About you

Bachelor's Degree in Business, Marketing, Telecommunications, Engineering, or related discipline.

Minimum 5 years of experience in Product Management, Commercial Management, or Telecommunications.

Experience managing sales channels, agents, dealers, or commission-based distribution networks.

Strong commercial, analytical, and financial modelling skills.

Experience working with Dealer Management Systems (DMS), CRM platforms, Billing Systems, or MVNO operational platforms.

Strong understanding of telecom product configuration, commission engines, subscriber lifecycle management, and sales channel operations.

Ability to translate commercial requirements into system configurations and operational processes.

Strong analytical skills with the ability to interpret transaction, commission, and subscriber data.

About us

BE ONE MOBILE SDN BHD operates through an agent-driven distribution model in the telecommunications sector.